Scheduled Maintenance Windows. Licensor will have the right, in its sole discretion, to render the Services inaccessible to Client in order to perform scheduled maintenance, repairs, upgrades, updates or other changes to the System deemed necessary by Licensor at a maximum of twice per week up to a maximum of four (4) hours per week, without incurring any liability to Client (“Scheduled Maintenance”). Scheduled Maintenance will occur between 2:00 a.m. and 4:00 a.m. Mountain Time (“Scheduled Maintenance Window”). Licensor may change the Scheduled Maintenance Window or schedule a non-standard Scheduled Maintenance by providing Client with forty-eight (48) hours’ prior notice in a reasonable method agreed by the Parties and upon obtaining Client’s consent. Scheduled Maintenance will not be included in the calculation of Availability; however Licensor shall use commercially reasonable efforts to minimize unavailability of the System (“System Downtime”) during Scheduled Maintenance Windows.
Scheduled Maintenance Windows. Synacor will conduct System maintenance during a [*] window from [*] Eastern Time every [*], should the need for such maintenance arise (“Scheduled Maintenance”). Synacor may move or add maintenance windows as necessary upon Client’s written approval, and such approved maintenance will be considered Scheduled Maintenance. In the event a maintenance window will be needed in a given [*], Synacor will notify the Client no less than [*] prior to the window. If it is determined during the window that the Scheduled Maintenance will run over the allotted window, the Client will be notified immediately and receive regular updates until the maintenance is complete; provided that no such extension will be excluded for purposes of calculating Portal Availability, unless otherwise approved by Client in writing or by e-mail. During these scheduled maintenance windows and any extensions thereof, the system and services may be unavailable to Client and Client’s Users. [*]
Scheduled Maintenance Windows. Synacor has reserved a two (2)-hour window from 3:00 a.m., EST, to 5:00 a.m., EST, every Sunday evening -Monday morning for weekly maintenance, should the need for such maintenance arise. In the event that this window will be needed in a given week, Synacor will provide Client no less than three (3) business days prior to the window via Clients change control organization (“Change Management”). The form of notification must conform to Client’s current Change Management process. If it is determined during the window that the scheduled maintenance will run over the two (2)-hour window, Client will be notified immediately and receive updates every sixty (60) minutes or less until the maintenance is complete. During these scheduled maintenance periods, the System and Services may be unavailable to Client and Users. If the maintenance period exceeds three (3) hours in any given week, or a cumulative of twelve (12) hours in any given month in total duration, then the System Availability SLA will apply. Scheduled Maintenance Windows that do not exceed set limits (i.e., three (3) hours in any given week, or a cumulative of twelve (12) hours in any given calendar month) are not counted against System Availability percentages.
Scheduled Maintenance Windows. Synacor has reserved a two (2)-hour window from 3:00 a.m., EST, to 5:00 a.m., EST, every Sunday evening through Monday morning for weekly maintenance, should the need for such maintenance arise (“Scheduled Maintenance”). In the event that additional maintenance will be needed outside of this Scheduled Maintenance window, Synacor will provide Client no less than three (3) business days prior written notice of the time during which Synacor intends to perform such additional maintenance via Client’s change control organization/process (“Change Management”). Such maintenance that occurs outside of the Scheduled Maintenance window and grace period described above, for which three (3) days advance written notice has been given that involves any Service outage or impairment, shall count against Service Availability at one half (1/2) the credit rate set forth herein. If it is determined during the Scheduled Maintenance window that the Scheduled Maintenance will run over the two (2) hour window, Client will be notified immediately and receive updates every sixty (60) minutes or less until the maintenance is complete. During these Scheduled Maintenance periods, the System and Services may be unavailable to Client and Users. If the Scheduled Maintenance period exceeds the two (2) hour window and an additional one (1) hour grace period, for a total of three (3) hours in any given week, or a cumulative of eight (8) hours in any given month in total duration, then the System Availability SLA will apply. Scheduled Maintenance windows that do not exceed set limits (i.e., three (3) hours in any given week, or a cumulative of eight (8) hours in any given calendar month) are not counted against System Availability percentages.
Scheduled Maintenance Windows a. Lack of availability or untimely response of Customer to respond to incidents that require its participation for resolution. Disaster Recovery DRaaS service and Cloud Manager Portal will be available ninety-nine point nine percent (99.99%) of the time in a given month for the purposes of declaring disasters and managing virtual protection groups. The disaster recovery Cloud Environment will be available ninety-nine point nine percent (99.99%) of the time in a given month and is subject to resource prioritization during a declared disaster.
Scheduled Maintenance Windows a. Lack of availability or untimely response of Customer to respond to incidents that require its participation for resolution. TeraGo Cloud Drive Service Level The TeraGo Cloud Drive customer portal, domain access to portal, and storage will be available or accessible ninety- nine point nine-nine percent (99.99%) of the time in a given month.
Scheduled Maintenance Windows. DaZZee will perform daily maintenance tasks to keep Client workstations and servers running efficiently and to minimize exposure against the latest security threats. For many of these updates to be installed properly Client workstations and servers must be restarted. DaZZee may restart Client systems, as necessary, between our regular maintenance window of 11PM and 4AM Sunday through Saturday. If a reboot is required outside of this timeframe, we will coordinate that with Client so it can be communicated to Client staff. For our automated tasks Client reserve the right to request that we adjust the maintenance window start and end times to align with Client business needs.
Scheduled Maintenance Windows. General Data Mart users will notify the NPIRS Help Desk at least one business day in advance when the data mart is needed after normal business hours or during the maintenance window. NPIRS will attempt to reschedule the maintenance when possible as long as adequate notice has been provided.
Scheduled Maintenance Windows. During 21.00 to 06.00 Monday though Saturday and from 21.00 on Saturday until 06.00 on Monday (i.e. the full day each Sunday), the Hosting Service may be unavailable in order for Compilator to perform back-up, support, maintenance and upgrades of the Hosting Service. Compilator shall strive to schedule all service and maintenance activities during the said hours when the Hosting Service is not available. Upon request by Customer not less than one (1) week in advance, Compilator may agree to provide access to the Hosting Service outside the opening hours set out in Section 3.1 above, provided such access is reasonably possible to provide, given Compilator’s planned back-up support, maintenance and upgrade efforts of the Hosting Service. The Hosting Service may be rebooted by Compilator between 00.00 and 06.00 each night in order to ensure optimal functionality. Customer therefore undertakes to ensure that each Customer User logs out from the Hosting Service not later than 21.00 each day, in order for Compilator to be able to perform the reboot. If such log-out is not performed by Customer Users, Compilator cannot ensure that information entered in the Hosting Service is not lost.
Scheduled Maintenance Windows. Developer or any third party services provider may reserve maintenance windows, should the need for such maintenance arise (“Scheduled Maintenance Windows”). In the event that this window will be needed in a given week, Developer will notify Company and Participating Members no less than five (5) business days prior to the window. If it is determined during the window that the scheduled maintenance will run over the window, Company and Participating Members will be notified immediately and receive regular updates until the period is complete. During these scheduled maintenance periods, the Platform and services may be unavailable to Company and its customers. Scheduled Maintenance Windows are not counted against System Availability percentages.
