Common use of Services Level Clause in Contracts

Services Level. Package Service description Premier The Premier Package is the ultimate in dedicated support, with a technical expert assigned to take a contractor through the approval process. This is the fastest and the most supported way to gain approval in the market. This package provides contact within one working day, and a response to the submitted health and safety assessment within two working days. Assisted The Assisted Package is ideal for contractors who would like dedicated personalised assistance through the approval process. This package shall provide contact within five working days, and a response to the submitted health and safety assessment within another five working days. Express The Express Package is ideal for contractors who need a quick turn-around on approval. This package shall provide contact within two working days, and a response to the submitted health and safety assessment within two working days. Standard The original and the best since 1999 this industry leading Standard Package provides support through the approval process for contractors familiar with health and safety requirements. This package shall provide contact within seven working days and a response to the submitted health and safety assessment within twenty working days.