Common use of Service Values Clause in Contracts

Service Values. a. Community-based services: From a consumer's point of view, community-based services are those that ▇▇▇▇▇▇ the greatest independence in the least restrictive, most accessible, familiar setting. b. From a provider point of view, community-based services are those which are offered to enrollees where they live, work, or recreate. c. Consumer directed services: Consumer participation is voluntary. This does not preclude intensive outreach to potential enrollees. The consumer's consent is also necessary to provide family and other supports with clinical information. However, all efforts are made to help enrollees use family and other supports in recovery efforts. Services can be provided even during prolonged engagement process and client will be viewed as FSP enrollee. d. Services are to be recovery based and guided by an individualized plan developed between consumer and staff and signed off by the consumer. e. Consumer direction goes far beyond simply asking consumers what services they want. Staff can develop many ways of presenting opportunities to consumers so that they have more real choices. In short, client direction involves doing what ever is necessary for clients to assume management of their illness and their lives. f. Relationships are non-coercive to the extent possible. g. Consumers have an active role in making decisions about program operations through an advisory board or similar structure. h. Consumers are actively recruited for all staff positions so as to incorporate the consumer perspective throughout the agency. i. Consumers are provided self-help and peer support opportunities.