Service Users. Eligible visitors to the ▇▇.▇▇ website (see 2.2 and 2.3 above) can enter their details and register to create a user account. They can then complete the online consultation which will select the most appropriate test kit for the patient based on their responses. Service users can then select the option to have a test kit posted (via Royal Mail first class post) or to collect an offline kit (SmartKit) from a local clinic. If the postal kit option is selected Preventx will then automatically dispatch a test kit to the patient, including where applicable pre- printed paperwork to ease kit completion. For SmartKits the user is required to select the clinic they would like to collect the kit from, collect the appropriate kit from the clinic and then link the SmartKit to their account. All test kits include freepost return and have the return address printed on the back. Once service users have collected their samples they can drop their test kit into any post box. Once a sample is received by the laboratory it is booked in and tested where possible. Service users can access their user dashboard via the website which provides an overview of their services and activity. They can track the progress of their order to see where in the testing process it is and to view results when they are available. Clinical users can view and manage patient results via Preventx’s cloud-based patient management system, Diagnostics-as-a-Service (DaaS). Notifications are sent to the provider/screening office (or clinical partner) when new results are released, and interpretations of the laboratory result (as agreed with the provider or screening office) are sent to the patient based on the requested notification options. Clinical users can also search for individual users, due to the service user account system, and can review all consultations and testing history performed by said user. Additional users (such as commissioners) may be provided access to view aggregate reporting features without confidential patient information being revealed. Read-only access can be provided to users records for in-clinic management teams enabling clinicians to confirm recent online triage responses, test results and remote treatments. The online consultation that provides kit and test recommendations to the user can be bespoke designed by the service provider in-line with local requirements. Various demand management approaches can also be implemented including consultation limitations, referral source, geographic limitations, age limitations, etc. These approaches can be used to target and restrict access to ensure alignment with local requirements and financial models. The provider or screening office maintains a list of clinics to which SmartKits can be ordered directly via the online system. A plethora of reporting tools are also available to clinical users that allow assessment of service performance and service user breakdown.
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