Service Quality Problems Sample Clauses

Service Quality Problems. ABC also faces problems on the three core services provided by the service suppliers. First is on the shortage of the raw material from the service suppliers. The service suppliers would undertake reasonable efforts to ensure that there is no shortage of raw materials during storage in the tanks and operation activity to delivery raw material to ABC manufacturing. But the record for year 2011- 2012 show that the total amount of shortage is about 1,940,259 and the details are as follows. 1. Total value of shortage is 860,751 of raw material cost for the year 2011. As the raw material cost is expensive, the average cost is 36,583 per ton, when compared with the average landed cost is about 89% of total landed cost per ton. 2. Total value of shortage is 1,136,460 of raw material cost for the year 2012. The average cost for this year is 41,463 per ton, when compared with the average landed cost is about 87% of total landed cost per ton. on cost leadership and loss in the long run. The second problem is about the demurrage penalty charges. The demurrage is penalty for delay of unloading raw materials from vessels to tanks and keeping the vessels waiting to berth. It occurs when the total time used for unloading raw materials to tanks extends beyond the time allowable. As the record shows in the year 2011-2012, ABC has to pay the demurrage penalty charge to raw material suppliers. For the year 2011 a total of approximately 3% of total service supplier cost or demurrage charge for about 9 vessels from a total of 24 vessels approximately is paid 38% of a total the vessels arrived. For the year 2012 the demurrage penalty charge is about approximately 3% of total service supplier cost or demurrage charges for about 2 vessels from a total of 20 vessels approximately 10% of total vessels arrived. The raw materials are a key part of the petrochemical industry as well as for ABC's strategy to ensure the maximum margin by minimizing costs and reducing costs. ABC has added the penalty demurrage costs into logistic costs which lead to an increase in landed cost of raw materials also. That is landed costs increases because of the service suppliers not completing the best performance. For the year 2011-2012 the penalty demurrage, affects cost increases by 6%, approximately The petrochemical industry faces with high costs of raw material actually, even during times of economic uncertainty. Any loss in the supply side will leads to loss throughout the supply chain. In addition...
View Source

Related to Service Quality Problems

  • Service Quality The Transfer Agent shall maintain a quality control process designed to provide a consistent level of quality and timeliness for its call center, correspondence services and transaction processing.

  • Quality Assurance/Quality Control Contractor shall establish and maintain a quality assurance/quality control program which shall include procedures for continuous control of all construction and comprehensive inspection and testing of all items of Work, including any Work performed by Subcontractors, so as to ensure complete conformance to the Contract with respect to materials, workmanship, construction, finish, functional performance, and identification. The program established by Contractor shall comply with any quality assurance/quality control requirements incorporated in the Contract.

  • Use; Quality Control a. Neither party may alter the other party’s trademarks from the form provided and must comply with removal requests as to specific uses of its trademarks or logos. b. Each party agrees to use, and to cause its Permitted Sublicensees to use, the other party’s trademarks only in good faith and in a dignified manner consistent with such party’s use of the trademarks. Upon written notice to the breaching party, the breaching party has 30 days of the date of the written notice to cure the breach or the license will be terminated.

  • Data Quality 4.1 Each party ensures that the shared Personal Data is accurate. 4.2 Parties will notify each other with undue delay if they become aware of inaccuracies in shared Personal Data.

  • Image Quality You are responsible for the image quality of any Image that you transmit. If an Image that we receive from you or for deposit to your Account is not of sufficient quality to satisfy our image quality standards as we may establish them from time to time, we may reject the Image without prior notice to you. Each Image must include the front and back of the Item and the following information must be clearly readable: amount, payee name, drawer signature, date, check number, account number, routing and transit number, MICR (Magnetic Ink Character Recognition) line, and any endorsement or other information written on the check.