Common use of Service Operation Clause in Contracts

Service Operation. In the course of service operation, in addition to the automatic monitoring within the basic operation, employees shall remain in service (stand-by) who can start localizing the error or removing the cause immediately. Maintenance works shall be planned outside the service operation (the exception being maintenance window).

Appears in 2 contracts

Sources: Service Level Agreement, Service Level Agreement

Service Operation. In the course of service operation, in addition to the automatic monitoring within the basic operation, SIX employees shall remain in service (stand-by) who can start localizing the error or removing the cause immediately. Maintenance works shall be planned outside the service operation (the exception being maintenance window).

Appears in 2 contracts

Sources: Service Level Agreement, Service Level Agreement