Service Level Commitments. Trinnex shall make the functionality of the Services available to Customer pursuant to the Agreement and shall use commercially reasonable efforts to make the Services available during the Subscription Term, and to protect against the Services containing or transmitting Malicious Code, except for: (i) scheduled maintenance and downtime (of which Trinnex shall, to the extent practicable, schedule so as not to materially adversely affect Customer’s business); (ii) circumstances beyond Trinnex’s control; (iii) Emergency Maintenance; and (iv) as set forth in the Agreement.
Appears in 3 contracts
Sources: Software as a Service Agreement, Master Services Agreement, Master Services Agreement