Service Level Commitments. A. Availability. During any calendar month, the availability of the Solution shall be no less than 99.9%, excluding scheduled maintenance. CentralSquare shall provide Customer with prompt notification as soon as it becomes aware of any actual or potential unscheduled downtime of the Solution, as well as continual periodic updates during the unscheduled downtime regarding CentralSquare’s progress in remedying the unavailability and estimated time at which the Solution shall be available.
Appears in 2 contracts
Sources: Centralsquare Solutions Agreement, Support and Maintenance Agreement
Service Level Commitments. A. Availability. During any calendar month, the availability of the Solution shall be no less than 99.999.99%, excluding scheduled maintenance. CentralSquare shall provide Customer with prompt notification as soon as it becomes aware of any actual or potential unscheduled downtime of the Solution, as well as continual periodic updates during the unscheduled downtime regarding CentralSquare’s progress in remedying the unavailability and estimated time at which the Solution shall be available.
Appears in 1 contract
Sources: Contract No. Ma 5600 Ns230000002