Common use of Service Implementation Clause in Contracts

Service Implementation. Based on conversations with the Client, Origami estimates that it will need to provide 1,039 hours of professional services for the implementation deliverables set forth in this SOW (including, without limitation, training and project management hours). If there are any changes to the scope of such deliverables, the parties will agree to meet and negotiate in good faith an amendment to this SOW to resolve any issues and to address any additional requirements. The implementation services will include the following: - Provide Client with ▇▇▇▇▇▇▇’s Single Sign On (SSO) setup guide and configure Origami side SSO - Deploy standard Origami out of the box screens for (a) Equipment/Assets with a field to identify the person assigned to that equipment (b) Vehicles/Fleet with a field to associate the driver assigned (c) Employee records with ability to attach an employee physical result file attachment and receive the training record information received from the Vector Solutions interface (d) Contact management (e ) Insurance Policy Management - Provide access to Origami’s standard Location form layout and perform a one-time import of Client’s locations / properties - Develop the incident forms for Auto Liability, Auto Physical Damage, General Liability, Property. - Mirror/replicate the above form layouts to Claim Form screen designs for Auto Liability, Auto Physical Damage, General Liability, Property. - Deploy Origami’s standard reserve/paid financial categories and turn on the Recoveries functionality to allow for Client to track subrogation/recovery efforts. Provide up to 15 hours of configuration and workflow rules/approval workflows Client would like to deploy to financial limits/approvals and reserve/payment request approvals.* - Provision of access to Origami’s standard Dashboard functionality and spend up to 10 hours to configure default dashboards to Client’s preferred dashboard panels* - Provision of access to Origami’s standard Report module, which includes Ad-Hoc reporting, Report Templates and Custom Template functionality. In addition, ▇▇▇▇▇▇▇ to spend up to 10 hours to configure Client’s desired reports. Known reports are to recreate reporting requirements for Client’s Excess Insurance Carrier* - Deploy a Document Folder for housing vendor contracts (note this is not Origami’s full Contract Management solution being that Client has a separate Contract Management solution outside of Origami Risk) - Safety Deliverables: ▪ Root Cause Analysis via 5 Why’s methodology ▪ Safety Task Management / CAPA ▪ Safety Meeting Management functionality ▪ Ergonomic Evaluation/Assessment ▪ Driver Qualifications (configured to match the historical data being imported) ▪ Training and Certification management - Provide access to Origami’s Data Entry Event functionality (workflow engine) and Origami to spend up to Configure up to 25 hours to configure Client’s desired data entry events with corresponding system actions* - Configure up to 10 User Security Profiles for the named users roles/permissions/access *In the event that additional hours in excess of the hours allocated herein are needed to complete the implementation deliverable, the parties may enter into a separate amendment or statement of work to purchase such additional hours. - Configure Client side SSO using Origami’s SSO guide - Provide specifications, direction, and feedback as needed by ▇▇▇▇▇▇▇ in a timely manner. - Configure additional default dashboards, fields, forms, user roles, distribution lists, reports and other features as needed by Client.

Service Implementation. Based on conversations with the specifications from the Client, Origami estimates that it will need to provide 1,039 690 hours of professional services for the implementation deliverables set forth in this SOW (including, without limitation, training and project management hours). If there are any changes to the scope of such deliverables, the parties will agree to meet and negotiate in good faith an amendment to this SOW to resolve any issues and to address any additional requirements. The implementation services will include the following: - Provide Client with Support configuration of Single Sign-On (SSO) for named users using SAML2.0 and provide ▇▇▇▇▇▇▇’s Single Sign On (SSO) setup guide and configure Origami SSO Guide to Client for client side configurations needed for SSO - Deploy standard Origami out Configure 1 Portal for field based reporting of the box screens for (a) Equipmentnew incidents by all employees - Configure up to 6 different User Security Profiles/Assets with a field to identify the person assigned to that equipment (b) Vehicles/Fleet with a field to associate the driver assigned (c) Employee records with ability to attach an employee physical result file attachment and receive the training record information received from the Vector Solutions interface (d) Contact management (e ) Insurance Policy Management - Provide access to Origami’s standard Location form layout and perform a one-time import of Client’s locations / properties Roles - Develop the incident forms for Auto Liability, Auto Physical Damage, Property, General Liability, PropertyProfessional Liability, Workers’ Compensation - Deploy Origami’s standard out of the box FMLA claim type to include Origami’s standard “Leave Period” functionality to allow for manual tracking of leaves of absence. Notes, emails and tasks can be associated to allow for tracking these leave periods. - Mirror/replicate the above incident types into Claim form layouts to Claim Form screen designs for Auto Liability, Auto Physical Damage, General Liability, Propertythese same coverage types - Mirror/replicate the above incident types into Mobile Flex App form layouts for these same coverage types - Deploy Origami’s standard occurrence reporting allowing for tracking of multiple incidents within one occurrence/event. - Deploy Origami’s standard reserve/paid financial categories Location form layout and turn on the Recoveries functionality provide a one-time import of Client’s Locations - Reports - Deploy Origami’s standard report module to allow for Client include report templates, custom template and ad-hoc report writing capabilities. Origami to track subrogation/recovery efforts. Provide spend up to 15 12 hours of configuration and workflow rules/approval workflows Client would like to deploy to financial limits/approvals and reserve/payment request approvals.configure Client’s desired reports using standard Origami RMIS templates and/or the custom template design tool* - Provision of Dashboards - Provide access to Origami’s standard Dashboard functionality modules and spend up to 10 12 hours to configure default dashboards to Client’s preferred using standard Origami dashboard panelswidgets* - Provision of Provide access to Origami’s standard Report module, which includes AdMail-Hoc reporting, Report Templates Merge functionality and Custom Template functionality. In addition, ▇▇▇▇▇▇▇ to spend provide up to 10 15 hours to configure Client’s desired reports. Known reports are to recreate reporting requirements for form letter as mail-merge templates using Client’s Excess Insurance Carrierprovided letter templates & forms.* - Deploy a Document Folder for housing vendor contracts (note this A known letter to be produced using these hours is not Origami’s full Contract Management solution being that Client has a separate Contract Management solution outside the State of Origami RiskCalifornia DWC-1 form.) - Safety Deliverables: ▪ Root Cause Analysis via 5 Why’s methodology ▪ Safety Task Management / CAPA ▪ Safety Meeting Management functionality ▪ Ergonomic Evaluation/Assessment ▪ Driver Qualifications (configured to match the historical data being imported) ▪ Training and Certification management - Provide access to Origami’s standard Data Entry Event functionality (workflow engine) and Origami to spend up to Configure up to 25 24 hours to configure Client’s desired data entry events with corresponding system actionsactions (workflow alerts, notifications and process automation)* - Configure up to 10 User Security Profiles for the named users roles/permissions/access *In the event that additional hours in excess of the hours allocated herein are needed to complete the implementation deliverable, the parties may enter into a separate amendment or statement of work to purchase such additional hours. - Configure SSO on Client side SSO using Origami’s SSO guide to support Single Sign On authentication - Provide specifications, direction, and feedback as needed by ▇▇▇▇▇▇▇ in a timely manner. - Configure additional default dashboards, fields, forms, user roles, distribution lists, reports and other features as needed by Client.