Common use of Service Desk Clause in Contracts

Service Desk. The Service Desk is the single point of contact for all computer, telephony, network, storage, issues, information or service requests for clients. The Service Desk can assist with a wide variety of technology questions, issues and requests. Whenever possible, the Service Desk staff will attempt to talk through a solution while clients are on the phone. If this is not possible, a client “Incident or Request Ticket‟ will be logged in the LogIT system and an DTS staff member will be assigned to provide further help.

Service Desk. The Service Desk is the single point of contact for all computer, telephony, network, storage, issues, information or service requests for clients. The Service Desk can assist with a wide variety of technology questions, issues and requests. Whenever possible, the Service Desk staff will attempt to talk through a solution while clients are on the phone. If this is not possible, a client “Incident or Request Ticket‟ will be logged in the LogIT system and an DTS ITMS staff member will be assigned to provide further help.

Service Desk. The Service Desk is the single point of contact for all computer, telephonytelephone, networkvoicemail, storage, issuesproblems, information or service requests for clients. The Service Desk can assist with a wide variety of technology questions, issues problems and requests. Whenever possible, the Service Desk staff will attempt to talk through a solution while clients are on the phone. If this is not possible, a client “Incident or Request Ticket‟ ‘request for service’ will be logged in into the LogIT Service Desk tracking system and an DTS ITMS staff member will be assigned to provide further help.

Service Desk. The Service Desk is the single point of contact for all computer, telephonytelephone, networkvoicemail, storage, issuesproblems, information or service requests for clients. The Service Desk can assist with a wide variety of technology questions, issues problems and requests. Whenever possible, the Service Desk staff will attempt to talk through a solution while clients are on the phone. If this is not possible, a client “Incident or Request Ticket‟ „request for service‟ will be logged in into the LogIT Service Desk tracking system and an DTS ITMS staff member will be assigned to provide further help.