Service Desk. AWS Managed Services staffs engineering operations with full- time Amazon employees to fulfill non-automated requests including Incident Management, Service Request Management, and Change Management. The Service Desk operates 24 x 7 365 days a year.
Appears in 2 contracts
Sources: Managed Services Agreement, Managed Services Agreement
Service Desk. AWS Managed Services staffs engineering operations with full- full-time Amazon employees to fulfill non-automated requests including Incident Management, Service Request Management, and Change Management. The Service Desk operates 24 x 7 365 days a yearyear to augment and empower your team to accelerate your cloud operations.
Appears in 2 contracts
Sources: Managed Services Agreement, Managed Services Agreement