Common use of Second Level Support Clause in Contracts

Second Level Support. Newbridge will provide detailed product problem ---- -------------------- analysis, as well as any problem duplication in the NTAC laboratory. Second- Level Support will provide more detailed problem diagnostic services for identifying complex problems and application faults that cannot be resolved by First-Level Back Office Support. Second-Level Support will be responsible for the application of any maintenance releases or End User-specific fixes that Vendor Support will provide. Second-Level Support will also provide interface and escalation to Vendor Third-Level Support as required.