Resolving issues. a. Fremantle Ports and employees are committed to resolving issues in a cooperative and consultative manner, which will ensure resolution of matters while maintaining services to our customers. The procedures specified below will be followed to resolve issues without interrupting services to customers; since meeting customer requirements on time is of major importance to Fremantle Ports operations. b. Wherever possible informal means will be utilised to resolve any problems or disagreements. c. Where in any case a problem or disagreement cannot be resolved by direct consultation between the parties involved, it is to be processed according to the following procedures:
Appears in 2 contracts
Sources: Workplace Agreement, Workplace Agreement