Common use of Research Services Clause in Contracts

Research Services. All Research Services are available to Client on a subscription basis in an unlimited amount within the confines of a sequential research workflow, in that Hanover will perform one (1) Research Services project at a time. Client shall, in its discretion, prioritize the research projects that form the basis of the Research Services as it deems appropriate. Although work is completed in a sequential fashion, Client may submit requests at any time. Individual Research Services projects will generally be commenced by the submission of a project request that will describe the project, the expected Deliverables (as defined below), any information or materials to be provided by Client and any other information anticipated to be relevant to the proposed project. The parties will negotiate in good faith and agree upon the proposed Deliverables, approach and timetable for the project, subject to assumptions regarding the availability of information and any third party participants and materials. If Hanover anticipates that it will not be able to provide the Research Services on the agreed upon schedule, Hanover shall keep Client regularly informed of the status of the Research Services and any substantial delay in delivery or any proposed revised schedule of delivery. ▇▇▇▇▇▇▇ will not be responsible for any delay in timelines due to (i) Client’s modification of a project’s goals or proposed Deliverables, (ii) Client’s delay in providing relevant materials or responses or (iii) in the provision of any third party materials with respect to the Research Services. Research Services may include, but are not limited to: custom research reports, survey design, administration and analysis, interviews with industry/issue experts; secondary research; data analysis; and benchmarking (product/service comparison, key performance and efficiency metrics). Client also has full access to phone based consultations with a Hanover account team member. Client agrees to designate a primary point of contact who will, to the best of his/her ability, conduct periodic calls with the assigned Hanover account team member to review performance against our shared objectives, prioritize projects within the queue, and discuss current and future projects. The Research Services may also include Client’s membership in Hanover’s research library and client portal (the “Client Portal”). The Client Portal uses Hanover’s extensive research capabilities to provide an archive of redacted and/or anonymized reports to supplement the research commissioned by Client as well to assist in idea generation for new research. If Client’s partnership with Hanover includes access to the Client Portal, then Client understands and agrees that any reports provided by Hanover to Client under this Agreement may be used by Hanover for distribution on the Client Portal, so long as Hanover appropriately deidentifies and/or anonymizes any Confidential Information of Client.

Research Services. All Research Services are available to Client on a subscription basis in an unlimited amount within the confines of a sequential research workflowworkflow queue, in that Hanover will perform up to one (1) Research Services project at a time. Client shall, in its discretion, prioritize the research projects that form the basis of the Research Services as it deems appropriate. Although work is completed in a sequential fashion, Client may submit requests at any time. Individual Research Services projects will generally be commenced by the submission of a project request that will describe the project, the expected Deliverables (as defined below), any information or materials to be provided by Client and any other information anticipated to be relevant to the proposed project. The parties will negotiate in good faith and agree upon the proposed Deliverables, approach and timetable for the project, subject to assumptions regarding the availability of information and any third party participants and materials. If Hanover anticipates that it will not be able to provide the Research Services on the agreed upon schedule, Hanover shall keep Client regularly informed of the status of the Research Services and any substantial delay in delivery or any proposed revised schedule of delivery. ▇▇▇▇▇▇▇ Hanover will not be responsible for any delay in timelines due to (i) Client’s modification of a project’s goals or proposed Deliverables, (ii) Client’s delay in providing relevant materials or responses or (iii) in the provision of any third party materials with respect to the Research Services. Research Services may include, but are not limited to: custom research reports, ; survey design, administration and analysis, ; interviews with industry/issue experts; secondary research; data analysis; and benchmarking (product/service comparison, key performance and efficiency metrics). Deliverables will be provided in PowerPoint, PDF, Word, Excel, or Tableau formats. Client also has full access to phone based consultations with a Hanover account team member. Client agrees to designate a primary point of contact who will, to the best of his/her ability, conduct periodic calls with the assigned Hanover account team member to review performance against our shared objectives, prioritize projects within the queue, and discuss current and future projects. The Research Services may also include Client’s membership in access to Hanover’s research library and client portal (the “Research Library”) on the Client Portal”Portal (as defined below). The Client Portal Research Library uses Hanover’s extensive research capabilities to provide an archive of redacted and/or anonymized reports to supplement the research commissioned by Client as well to assist in idea generation for new research. If Client’s partnership with Hanover includes access to the Client PortalResearch Library, then Client understands and agrees that any reports provided by Hanover to Client under this the Agreement or these Terms may be used by Hanover for distribution on through the Client PortalResearch Library, so long as Hanover appropriately deidentifies and/or anonymizes any Confidential Information of Client.

Research Services. All Research Services are available to Client on a subscription basis in an unlimited amount within the confines of a sequential research workflowworkflow queue, in that Hanover will perform one up to three (13) Research Services project projects at a time. Client shall, in its discretion, prioritize the research projects that form the basis of the Research Services as it deems appropriate. Although work is completed in a sequential fashion, Client may submit requests at any time. Individual Research Services projects will generally be commenced by the submission of a project request that will describe the project, the expected Deliverables (as defined below), any information or materials to be provided by Client and any other information anticipated to be relevant to the proposed project. The parties will negotiate in good faith and agree upon the proposed Deliverables, approach and timetable for the project, subject to assumptions regarding the availability of information and any third party participants and materials. If Hanover anticipates that it will not be able to provide the Research Services on the agreed upon schedule, Hanover shall keep Client regularly informed of the status of the Research Services and any substantial delay in delivery or any proposed revised schedule of delivery. ▇▇▇▇▇▇▇ Hanover will not be responsible for any delay in timelines due to (i) Client’s modification of a project’s goals or proposed Deliverables, (ii) Client’s delay in providing relevant materials or responses or (iii) in the provision of any third party materials with respect to the Research Services. Research Services may include, but are not limited to: custom research reports, ; survey design, administration and analysis, ; interviews with industry/issue experts; secondary research; data analysis; and benchmarking (product/service comparison, key performance and efficiency metrics). Deliverables will be provided in PowerPoint, PDF, Word, Excel, or Tableau formats. Client also has full access to phone based consultations with a Hanover account team member. Client agrees to designate a primary point of contact who will, to the best of his/her ability, conduct periodic calls with the assigned Hanover account team member to review performance against our shared objectives, prioritize projects within the queue, and discuss current and future projects. The Research Services may also include Client’s membership in Hanover’s research library and client portal (the “Client Portal”). The Client Portal uses Hanover’s extensive research capabilities to provide an archive of redacted and/or anonymized reports to supplement the research commissioned by Client as well to assist in idea generation for new research. If Client’s partnership with Hanover includes access to the Client Portal, then Client understands and agrees that any reports provided by Hanover to Client under this Agreement may be used by Hanover for distribution on the Client Portal, so long as Hanover appropriately deidentifies and/or anonymizes any Confidential Information of Client.