Requirements for Staff Who Answer the Phone and Interact with the Public Sample Clauses

Requirements for Staff Who Answer the Phone and Interact with the Public. The person answering the Aging and Disability Resource Center phone and all other ADRC staff who interact with the public shall have thorough knowledge of the mission, operations, and referral and confidentiality policies of the Aging and Disability Resource Center; general knowledge of the ADRC’s client populations; expertise in phone etiquette; excellent communication skills, including listening skills; knowledge and ability to connect callers to appropriate staff; ability to recognize and appropriately respond to people with special hearing, language, or cognitive needs; and ability to recognize and appropriately respond to emergencies.
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