Common use of Reporting Tools Clause in Contracts

Reporting Tools. OPAS Service Requests Exceptions: This excludes any recovery of employee physical assets (for assets not in CoreLogic offices) Supplemental definition of terms: Measures the degree of compliance of request for End User Device termination within the time period specified. The time period used is the elapsed time from activation of a task to closure of the Service Management Workflow System record. Low Volume Eligible: Yes, if single Incident resulting in default is restored in less than *** Threshold parameters: ***% of requests completed within *** SLA Metrics and parameters:(field names in OPAS) Requested by CompanyRequest SummaryClosed Date/TimeSubmitted Date/TimeApproval Date/TimePending TimeStatusExcluded from SLA Reporting Logical description of the SLA calculation: Report CriteriaAll Request Records with Request Type = “Terminate a Resource (Employee/Contractor/Vendor)”Work Order = “Terminate Computer Hardware” or Work Order = “Terminate Desk phone”, or Work Order = “Terminate Mobile Device”Closed Date/Time is within the reporting date of the SLAExcluded from SLA reporting <>”Yes”Status = “Closed”Requested by Company = “CORELOGIC”, “RELS”,”FINITI”, “STARS” Calculations SLA Elapsed Time = Completed Date/Time - Approval Date/Time - Pending Time Service Level Achievement = Number of End User Device Termination with SLA Elapsed time <=***/ Total number of End User Device Setup Service Requests for the Measurement Period

Reporting Tools. OPAS Service Requests Exceptions: This excludes - Any hold in approval processes or change request initiated by CoreLogic- Supplier's failure to meet this Service Level in respect of any recovery hardware-related Incidents shall be excused to the extent that such failure is caused by any Supplier third party provider's failure to perform, or delay in performing, any repair or replacement actions required to be performed by such third party provider in connection with the resolution of employee physical assets any such Incident; provided, that (for assets not i) Supplier uses commercially reasonable efforts to cause such third party providers to perform within the required time frame and (ii) to the extent documented in CoreLogic offices) Supplier's Root Cause Analysis- Pending Time based on allowed Pending Event Supplemental definition of terms: Measures the degree time taken between processing of compliance of request for End User Device termination within the time period specified. The time period used is the elapsed time from activation of a task to closure of the Service Management Workflow System record. approved request(s) Low Volume Eligible: Yes, if single Incident resulting in default is restored in less than *** No Threshold parameters: ***% of requests completed within ***; ***% completed within *** SLA Metrics and parameters:(field names in OPAS) Requested by Supporting CompanyRequest SummaryClosed Summary NameRequest Approval Date/TimeSubmitted TimeRequest Assigned Date/TimeApproval TimeRequest Completed Date/TimePending TimeStatusExcluded from TimeExcluded in SLA Reporting Logical description of the SLA calculation: Report CriteriaAll Request Records with Request Type CriteriaSupporting Company = “Terminate a Resource (Employee/Contractor/Vendor)”Work Order = “Terminate Computer Hardware” or Work Order = “Terminate Desk phoneCORELOGIC”, “FINITI”,”RELS”,”STARS”Request Summary Name = Firewall Request or Work Order = “Terminate Mobile Device”Closed IP Assignment Request Closed Date/Time is within the reporting date of the SLAExcluded from periodExcluded in SLA reporting Reporting <>”Yes”Status > Yes Calculations Request SLA = “Closed”Requested by Company = “CORELOGIC”, “RELS”,”FINITI”, “STARS” Calculations SLA Elapsed Time = Request Completed Date/Time - Request Approval Date/Time - Time- Total Pending Time ***% - Service Level Achievement = Number of End User Device Termination with SLA Elapsed time <=(within ***/ Total )= (Number of successfully completed requests within ***/Total number of End User Device Setup requests in the measurement period) * 100% ***% - Service Requests for Level Achievement (within ***)= (Number of successfully completed requests within ***/Total number of requests in the Measurement Periodmeasurement period) * 100%