Common use of Reporting Tools Clause in Contracts

Reporting Tools. OPAS Incident Exceptions: This does not include any communication outside the Supplier Service Management process. Any Communication suspension as agreed by Dell and CoreLogic. Supplemental definition of terms: Measures the percentage of Critical Incidents where communication to established stakeholders is distributed within 5 minutes of the 30-minute target during the duration of the Critical Incident NOTE: Measurement of KM will be through an agreed-upon process and timestamp within the OPAS system or email transmission mechanism Low Volume Eligible: None Threshold parameters: ***% of all Critical Incident Communications sent no later than *** of the *** target. SLA Metrics and parameters:(field names in OPAS) Supporting CompanyIncident Assigned Date/TimeIncident PriorityIncident IDIncident Resolved Date/TimeProduct Category Tier 1 Product Category Tier 2CMDB Urgency CI Unavailability Scheduled Actual Start Date/TimeCI Unavailability Scheduled Actual End Date/TimeCI Unavailability Unscheduled Actual Start Date/TimeCI Unavailability Unscheduled Actual End Date/TimeRelated Change to Incident RecordExcluded from SLA Reporting

Reporting Tools. OPAS Incident Exceptions: This does not include any communication outside the Supplier Service Management process. Any Communication suspension as agreed by Dell and CoreLogic. Supplemental definition of terms: Measures the percentage of Critical Incidents where communication to established stakeholders is distributed within 5 minutes of the 30-minute target during the duration of the Critical Incident NOTE: Measurement of KM will be through an agreed-upon process and timestamp within the OPAS system or email transmission mechanism Low Volume Eligible: None Threshold parameters: ***% of all Critical Incident Communications sent no later than *** of the *** target. SLA Metrics and parameters:(field parameters: (field names in OPAS) Supporting CompanyIncident Assigned Date/TimeIncident PriorityIncident IDIncident Resolved Date/TimeProduct Category Tier 1 Product Category Tier 2CMDB Urgency CI Unavailability Scheduled Actual Start Date/TimeCI Unavailability Scheduled Actual End Date/TimeCI Unavailability Unscheduled Actual Start Date/TimeCI Unavailability Unscheduled Actual End Date/TimeRelated Change to Incident RecordExcluded from SLA Reporting