Reporting and Escalation Sample Clauses

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Reporting and Escalation. LICENSEE’s Support Representatives shall report Defects to LICENSOR to one of the contacts designated by LICENSOR. For Severity Level 1 defects, LICENSEE’s Support Representatives shall, in addition to any notification by any other means, notify LICENSOR by telephoning the support telephone number stated in Product Schedule #1. In the event LICENSEE cannot make contact with LICENSOR using the prescribed methods, LICENSEE shall continue its efforts to personally notify LICENSOR by contacting the LICENSOR representatives set forth in the order listed in Table 1, below, until a LICENSOR Representative is contacted in person:
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Reporting and Escalation. Buyer Representatives shall report errors and defects to Clinical Architecture via telephone or email.
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Reporting and Escalation. Customer will report errors and defects to SecureLogix. For Severity Level 3 errors or defects, Customer may, in addition to any notification by any other means, notify SecureLogix by telephoning a SecureLogix support specialist (Toll Free Tel: ▇▇▇-▇▇▇-▇▇▇▇ or Toll Free INTL: ▇▇-▇▇▇-▇▇▇▇-▇▇▇▇). In the event Customer cannot make contact with a SecureLogix support specialist, Customer may notify SecureLogix by calling the technical support manager (210-546-1115).
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Reporting and Escalation. Customers can report issues through the Kanso Software support portal or designated communication channels. Unresolved issues within the stipulated response and resolution times can be escalated to senior support management.
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Reporting and Escalation. 16.1. The BBC account manager will provide Key Customers on a quarterly basis with a report on BBC Monitoring’s performance in the previous quarter, incorporating a factual and statistical report including information as to the number of items published (by country and priority) and as to what requests were made by category and priority, and how BBC Monitoring responded. 16.2. In the Autumn of each year a customer group comprising the BBC Account manager and representatives of the Key Customers shall meet to discuss performance to date by reference to the quarterly reports referred to in 16. 1. This review will inform the annual evaluation report to be presented at the Annual Review. 16.3. The Key Customers will annually evaluate BBC Monitoring’s performance and services in the period covered, according to the framework set out below. A report of the evaluation will be considered by the Cabinet Office and BBC Monitoring at the Annual Review. 16.4. The report referred to at 16.2 above (the annual evaluation report) will make use of a Red, Amber, Green indicator system, with Green meaning "Consistently delivered service expectations", Amber meaning "Mostly delivered service expectations" and Red meaning "Limited delivery of service expectations", under the following categories:  Global coverage  Timely and sufficient in volume  Editorial integrity and quality standards  Surgeable  Flexiblity 16.5. Key Customers will present a collective view under these categories, and also an overall rating of BBC Monitoring's performance, which will take into account the individual measures, but would allow them to express overall satisfaction with the service even if there were individual elements showing as Amber or Red.
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Reporting and Escalation 
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Related to Reporting and Escalation

  • Project Monitoring Reporting and Evaluation The Recipient shall furnish to the Association each Project Report not later than forty-five (45) days after the end of each calendar semester, covering the calendar semester.

  • Reporting and Record Keeping CONTRACTOR shall comply with all program and fiscal reporting requirements set forth by appropriate Federal, State and local agencies, and as required by the COUNTY. (c) CONTRACTOR agrees to provide to COUNTY, to any Federal or State department having monitoring or review authority, to COUNTY's authorized representatives, and/or their appropriate audit agencies upon reasonable notice, access to and the right to examine all records and documents necessary to determine compliance with relevant Federal, State, and local statutes, rules and regulations, and this Agreement, and to evaluate the quality, appropriateness and timeliness of services performed.

  • Reporting and Monitoring Please provide a brief description of the mechanisms proposed for this project for reporting to the UNDP and partners, including a reporting schedule.

  • Reporting and liaison 13.1 The Grantee agrees to provide the Reporting Material specified in the Grant Details to the Commonwealth. 13.2 In addition to the obligations in clause 13.1, the Grantee agrees to: (a) liaise with and provide information to the Commonwealth as reasonably required by the Commonwealth; and (b) comply with the Commonwealth’s reasonable requests, directions, or monitoring requirements, in relation to the Activity. 13.3 If the Commonwealth acting reasonably has concerns regarding the performance of the Activity or the management of the Grant, the Commonwealth may by written notice require the Grantee to provide one or more additional reports, containing the information and by the date(s) specified in the notice. 13.4 The Grantee acknowledges that the giving of false or misleading information to the Commonwealth is a serious offence under the Criminal Code Act 1995 (Cth).

  • Monitoring and Evaluation a. The AGENCY shall expeditiously provide to the COUNTY upon request, all data needed for the purpose of monitoring, evaluating and/or auditing the program(s). This data shall include, but not be limited to, clients served, services provided, outcomes achieved, information on materials and services delivered, and any other data required, in the sole discretion of the COUNTY, that may be required to adequately monitor and evaluate the services provided under this Contract. Monitoring shall be performed in accordance with COUNTY’S established Noncompliance Standards, a copy of which is attached hereto and incorporated by reference as Attachment “C”. b. The AGENCY agrees to permit persons duly authorized by the COUNTY to interview any clients and all current and/or former employees of the AGENCY to be assured of the AGENCY’S satisfactory performance of the terms of this Contract. c. Following such evaluation, monitoring, and/or audit, the COUNTY will deliver a report of its findings and recommendations with regard to the AGENCY’S conformance with this Contract’s terms and conditions to the AGENCY and/or Board of Directors’ President, and members, whenever applicable. If deficiencies are noted, a written notice of corrective action will be issued to the AGENCY which will specify deficiencies and provide a timeline for correction of those deficiencies. Within the designated timeframe in the written notice of corrective action, the AGENCY shall submit to the COUNTY’S CCC manager (“Manager”), or their designee, a corrective action plan to rectify all deficiencies identified by the COUNTY. d. Failure by the AGENCY to correct noted deficiencies, as outlined in the written notice of corrective action, may result in the AGENCY being deemed in breach of the Contract terms. e. The AGENCY shall cooperate with the COUNTY on all reviews to ensure compliance with all applicable COUNTY guidelines and requirements for general fund recipients.