REP Customer Service. TCAP negotiates with the REP regarding service standards and annually reviews REP performance. TCAP maintains a right to replace a REP for unsatisfactory performance without affecting the price of wholesale power, so long as the replacement REP has a credit rating acceptable to the Energy Manager. TCAP continuously monitors customer xxxxxxxx and will alert both the REP and MEMBER, when appropriate, of any billing errors and the adjustments needed to ensure accurate and reliable xxxxxxxx to MEMBER. TCAP will advocate on behalf of MEMBER when needed to resolve billing or customer service issues. TCAP will review customer xxxxxxxx and make MEMBER aware of inactive accounts that MEMBER may be able to disconnect to save monthly charges.
Appears in 7 contracts
Samples: Professional Services Agreement, Professional Services Agreement, Professional Services Agreement
