Remote Support Services. The Supplier shall provide the IAA with remote support (including via telephone and VPN connection) by a 24/7 help desk staffed with qualified personnel who will assist the IAA personnel in solving any issue that prevent, disrupt or interfere with the proper operation of the System in accordance with the System Requirements and/or its maintenance, all as specified in the Technical Specifications.
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Remote Support Services. The Supplier shall provide the IAA with remote support (including via telephone and VPN connection) by a 24/7 help desk staffed with qualified personnel who will assist the IAA personnel personnel, during the IAA's work days β Sunday through Friday 8:00-17:00 (Israel time), in solving any issue that prevent, disrupt or interfere with the proper operation of the System in accordance with the System Requirements and/or its maintenance, all as specified in the Technical Specifications.
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