Remote response. (a) In this agreement unless the contrary intention appears, remote response duties include: (i) responding to phone calls, messages or emails; (ii) providing advice (‘phone fixes’); (iii) arranging call out/rosters of other employees; and (iv) remotely monitoring and/or addressing issues by remote telephone and/or computer access. (b) If an employee is required to perform remote response duties between 6.00am and 10.00pm in any day, the employee will be paid at the prescribed overtime rate for the time worked, rounded to the nearest 15 minutes. (c) If an employee is required to perform remote response duties between 10.00pm and 6.00am in any day the employee will be paid at the prescribed overtime rate for the time worked, with a minimum payment as for one hour. Where such work exceeds one hour, payment will be made at the prescribed overtime rate for the duration of the work. (d) An employee remotely responding will be required to maintain and provide to the employer a time sheet of the length of time taken in dealing with each matter remotely for each day commencing from the first remote response.
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