Remote Application Support Clause Samples

Remote Application Support. Licensor may provide telephone consulting services and/or written support services through fax, email, or other manner to Licensee’s designated personnel to provide such personnel with application support relative to the Software and Documentation, being the assistance, beyond defect support. Licensor will analyze the claim of Licensee and inform Licensee of the result of its analysis. If further investigation is needed, Licensor will inform Licensee as soon as possible of the results thereof.