Licensee Support Clause Samples

Licensee Support. The Licensee agrees to provide Licensor with sufficient support and test time on the Licensee's computer system to duplicate the problem, certify that the problem is with Licensor's Software, and certify that the problem has been corrected. Critical (Level 1) 24 hours Major (Level 2) 48-72 hours Minor (Level 3) 5-7 working days Service level requests shall be sent to Licensor by email (▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇) or at its web portal: ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/support. BI Connector is a product of Guidanz Inc. BI Connector helps users to connect Power BI to Oracle Fusion accounts, and Guidanz cannot read this data. No Oracle or Power BI data is shared with Guidanz. All customer data stays within the customer environments. BI Connector collects user information for customer success purposes. The data is shared with Guidanz are mentioned below: 1. BI Connector captures the user info in the following screens in BI Connector, and routes them to the HubSpot CRM* used by Guidanz: a. Sign up page b. License activation page The email entered in the sign up page/license activation page are validated in Guidanz’s email validation tool, Debounce*. 2. The license key entered in the License activation page is captured and validated with our licensing platform, Cryptlex*. 3. The BI Connector’s support portal is managed in FreshDesk*, a customer support platform. The Knowledge Base maintained in this portal is accessible for the general public without signup. However, to file a ticket with BI Connector, the user needs to enter their Full name and Email, which are accessible to Guidanz.

Licensee Support. ARR shall provide the Licensee certain support services including, if applicable: (a) Training at ARR’s corporate office; (b) On-site installation, training and consulting services during the course of Licensee’s initiation to the use of the Database.

Licensee Support. SUBJECT TO LICENSOR'S FINAL APPROVAL, GLOBAL SHALL: i. Coordinate the design and merchandising of the Products with the licensees; and ii. Coordinate the development of a style guide with respect to the design of the Products (including a new "Baby Genius" logo) (the "STYLE GUIDE"). With respect to the Style Guide, Global shall advance the budget for the development and creation of such Style Guide not to exceed Seventy Thousand Dollars ($70,000.00) (the "STYLE GUIDE BUDGET"), which shall be recoupable against revenue received from the Licensees. Licensor shall have the right to consult with Global with respect to Style Guide Budget. If Licensor when so consulted does not approve of the elements of the Style Guide Budget, Licensor must indicate to Global within forty-eight (48) hours of receipt thereof the precise nature of Licensor's disapproval, if any. Any disapprovals must be given in a clear and unambiguous manner. Global shall resubmit a revised Style Guide Budget for Licensor's approval. In the event of disagreement, Global's decision with respect to the Style Guide Budget shall be final, PROVIDED HOWEVER, that any costs in excess of the Style Guide Budget may be advanced directly by the Licensor. The elements contained in such Style Guide shall be the sole property of Licensor. Licensor shall, in its sole discretion, have the right of approval with respect to all aspects of the development, creation and content of such Style Guide. iii. Coordinate the development of the Licensor's logo (the "LOGO") and the brand positioning concepts to be used in connection with Baby Genius CDs, cassette tapes and videos, advertising and Licensing 2000 International show. Licensor shall bear any costs associated with the creation of the Logo and the brand positioning concepts. iv. Review licensee sample lines to ensure that the Products support the image, quality and value associated with the Property and establish and monitor procedures for the approval by Licensor of the Products at each stage of development; v. Coordinate the design of all labels, tags, graphics, and packaging to provide a unified look for all licensed categories; and When appropriate, direct Licensees in corporate presentations to target retailers.

Licensee Support. Licensee, further to its usual advertising practices, shall exert its best efforts in order to promote the Programs on the Licensed Service.

Licensee Support. During the term of this EULA, and provided Licensee has paid all ongoing License Fees and Supplemental Fees and costs that are due, Licensor will provide the following maintenance and support services to Licensee (“Support Services”). Licensor reserves the right to modify any Support Services in this ▇▇▇▇ by providing notice to Licensor. a. Support Service Requests.

Licensee Support. Licensee shall provide 1st line technical support (immediate customer response) and 2nd line technical support (initial technology troubleshooting) to its customers.

Licensee Support. The LICENSEE agrees to maintain the Software System, apply all appropriate fixes, provide LICENSOR appropriate access to the Software System, provide appropriate workspace and supplies, and to provide LICENSOR with all information including dumps, as requested, and with sufficient support and test time on the LICENSEE'S computer system to duplicate the problem, certify that the problem is with LICENSOR'S Software System, and certify that the problem has been corrected.