Reject Interval. Definition Reject Interval is the average reject time from receipt of Service Requests [(Local Service Requests (LSRs) or Access Service Requests (ASRs)] to the distribution of a Reject. Service Requests are considered valid when they are submitted by the CLEC and pass edit checks to insure the data received is correctly formatted and complete. Exclusions • Service Requests canceled by CLEC prior to being rejected/clarified. • Fatal Rejects • Designated Holidays are excluded from the interval calculation. • LSRs which are identified and classified as “Projects” • The following hours for Partially mechanized and Non-mechanized LSRs are excluded from the interval calculation: Residence Resale Group – Monday through Saturday 7:00PM until 7:00AM From 7:00 PM Saturday until 7:00 AM Monday Business Resale, Complex, UNE Groups – Monday through Friday 6:00PM until 8:00AM From 6:00 PM Friday until 8:00 AM Monday. Local Interconnection Service Center (LISC) - Monday through Friday 4:30 P.M. until 8:00 A M. From 4:30 P.M.Friday until 8:00 A.M. Monday The hours excluded will be altered to reflect changes in the Center operating hours. The LCSC will accept faxed LSRs only during posted hours of operation. The interval will be the amount of time accrued from receipt of the LSR until normal closing of the center if an LSR is worked using overtime hours. In the case of a Partially Mechanized LSR received and worked after normal business hours, the interval will be set at one (1) minute.
Appears in 6 contracts
Samples: The Agreement, The Agreement, The Agreement
