Recipient Education Clause Samples
The Recipient Education clause establishes the obligation for one party to provide necessary information, training, or resources to the recipient to ensure they understand how to properly use, implement, or comply with the subject matter of the agreement. This may involve conducting training sessions, supplying instructional materials, or offering ongoing support to the recipient’s staff or representatives. By including this clause, the agreement helps prevent misuse or misunderstandings, ensuring that the recipient is adequately prepared and informed, thereby reducing the risk of errors and enhancing compliance.
Recipient Education. Checks must be issued in a face-to-face contact after the Recipients/caregiver has received a FDNP orientation that includes Nutrition Education and information on how to shop with checks. Documentation of this education must be put in TWIST or a master file if TWIST is not available. Details of the education component can be found in the Policy 1100 3.0 ‘Participant Orientation’ in the WIC Manual.
Recipient Education. (A) The STATE or the Local Agency, will inform Medical Assistance Recipients who reside in the Service Area of the options available in health care coverage. The STATE or Local Agency shall describe through presentations and/or written materials the various MCOs available to Enrollees in a particular geographic area. The STATE or Local Agency shall complete enrollment by obtaining the signature of Enrollees or their Authorized Representatives on the enrollment form. For MSHO, the MCO also may complete enrollment. For Enrollees in MSC+ who are assigned to an MCO, a signature will not be obtained. Tribal governments may assist the STATE or Local Agency in presenting or developing materials describing the various MCO options for their members. If the tribal government revises any MCO materials, the MCO may review them prior to distribution. If the MCO deems the revisions to be substantial, the MCO shall have thirty (30) days to respond to the tribal government and no MCO materials will be distributed until there is mutual agreement on the revisions.
(B) Neither the STATE nor the Local Agency will distribute to Enrollees written educational materials which describe the MCO or its health care plan without providing reasonable notice and opportunity for review by the MCO. Any inaccuracies will be corrected prior to dissemination, but final approval by the MCO is not required.
(C) This section does not prohibit the MCO or its subcontractors from providing information:
(1) For MSHO, to Recipients eligible for MSHO for the purposes of educating Recipients about Provider choices available through the MCO, subject to the limitations in the Marketing Restrictions section.
(2) For MSC+, to Recipients who are enrolled in the MCO for the purpose of educating Enrollees about Provider choices available through the MCO, subject to the limitations in the Marketing Restrictions section.
(D) Local Agency staff and MCO staff shall make available to Recipients the information about Providers as specified in section 3.2.6(B).
Recipient Education. ChecksVouchers must be issued in a face-to-face contact after the Recipients/caregiver has received a FDNP orientation that includes Nutrition Education and information on how to shop with checksvouchers. Documentation of this education must be put in TWIST or a master file if TWIST is not available. Details of the education component can be found in the Policy 1100 3.0 ‘Participant Orientation’ in the WIC Manual. Security: ChecksVouchers must be kept locked up at all times except when in use and at those times an LPHA staff person must attend the unlocked checksvouchers. VoucherCheck Issuance and LPHA Responsibilities: LPHA must document the required Certification information and activities on a Participant’s record in the TWIST system in accordance with the requirements set out in Policy 640 of the WIC Manual. LPHA must follow the procedures set out in Policy 1100 of the WIC Manual to ensure compliance with the FDNP Services requirements. Complaints/Abuse: LPHA must address all Civil Rights complaints according to Policy 452, Civil Rights, in the WIC Manual. Other types of complaints must be handled by LPHA’s WIC Coordinator in consultation with the OHA FDNP coordinator if necessary. LPHA must handle an Oregon FDNP complaint according to policy 588, Program Integrity: Complaints, of the WIC Manual Monitoring: OHA will monitor the FDNP practices of LPHA. OHA will review the FDNP practices of LPHA at least once every two years. The general scope of this review is found in Policy 1100 in the WIC Manual. OHA monitoring will be conducted in accordance with 7 C.F.R. Ch. II, Part 246 and the CLHO MCH Agreement.
Recipient Education. The STATE will not distribute to Enrollees written educational materials which describe the MCO or its health care plan without providing reasonable notice and opportunity for review by the MCO. Any inaccuracies will be corrected prior to dissemination, but final approval by the MCO is not required.
3.17.1 Section 3.9 does not prohibit the MCO or its subcontractors from providing information to Recipients eligible for SNBC for the purposes of educating Recipients about Provider choices available through the MCO. Also see section 3.15.on Marketing Standards and Restrictions.
3.17.2 MCO staff shall make available to Recipients the information about Providers as specified in section 3.16.
Recipient Education. Vouchers must be issued in a face-to-face contact after the Recipients/caregiver has received a FDNP orientation that includes Nutrition Education and information on how to shop with vouchers. Documentation of this education must be put in TWIST or a master file if TWIST is not available.
Recipient Education. 1.) The STATE or the Local Agency will inform Recipients who reside in the Service Area of the options available in health care coverage. The STATE or Local Agency shall describe through presentations and/or written materials the various health plans available to Recipients in a particular geographic area and complete enrollment of Recipients by obtaining the signature of Recipients or their lawful representatives on the enrollment form or release of information form. For Recipients who are assigned to a HEALTH PLAN, a signature will not be obtained. Tribal governments may assist the STATE or Local Agency in presenting or developing materials describing the various health plan options for their members. If the tribal government revises any HEALTH PLAN materials, the HEALTH PLAN may review them prior to distribution. If the HEALTH PLAN deems the revisions to be substantial, the HEALTH PLAN shall have 30 days to respond to the tribal government and no HEALTH PLAN materials will be distributed until there is mutual agreement on the revisions.
2.) Neither the STATE nor the Local Agency will distribute to Enrollees written educational materials which describe the HEALTH PLAN or its health care plan without providing reasonable notice and opportunity for review by the HEALTH PLAN. Any inaccuracies will be corrected prior to dissemination, but final approval by the HEALTH PLAN is not required.
Recipient Education. (1) The STATE or the Local Agency will inform Recipients who reside in the Service Area of the options available in health care coverage. The STATE or Local Agency shall describe through presentations and/or written materials the various MCOs available to Recipients in a particular geographic area and complete enrollment of Recipients by obtaining the signature of Recipients or their lawful representatives on the enrollment form. For Recipients who are assigned to an MCO, a signature will not be obtained. Tribal governments may assist the STATE or Local Agency in presenting or developing materials describing the various MCO options for their members. If the tribal government revises any MCO materials, the MCO may review them prior to distribution. If the MCO deems the revisions to be substantial, the MCO shall have thirty (30) days to respond to the tribal government and no MCO materials will be distributed until there is mutual agreement on the revisions.
(2) Neither the STATE nor the Local Agency will distribute to Enrollees written educational materials which describe the MCO or its health care plan without providing reasonable notice and opportunity for review by the MCO. Any inaccuracies will be corrected prior to dissemination, but final approval by the MCO is not required.