Common use of Questions and Complaints Clause in Contracts

Questions and Complaints. If the director and/or the company have any questions or concerns about this insurance or the handling of a claim, please contact your broker named in the schedule through whom this insurance was arranged. If the director and/or the company would like to make a complaint, the director and/or the company can do so at any time by referring the matter to the: Complaints Manager XL Xxxxxx Services SE 00 Xxxxxxxxxxx Xxxxxx Xxxxxx EC3V 0BG United Kingdom Email: xxxxxxxxxxxxxxxxx@xxxxx.xxx Telephone Number: +00 (0) 00 0000 0000 XL Xxxxxx Services SE acts on behalf of the insurer in the administration of complaints. If the director and/or the company remain dissatisfied after the Complaints Manager has considered the complaint, or the director and/or the company have not received a final decision within eight weeks, if eligible, the director and/or the company can refer the complaint to the Financial Ombudsman Service at: Exchange Tower London E14 9SR United Kingdom Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx From within the United Kingdom Telephone Number: 0000 0000 000 (free for people phoning from a "fixed line", for example, a landline at home) Telephone Number: 0000 0000 000 (free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02) From outside the United Kingdom Telephone Number: +00 (0) 00 0000 0000 Fax: +00 (0) 00 0000 0000 The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above number or address, or view their website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx

Questions and Complaints. We are dedicated to providing a high quality service and we want to ensure that we maintain this at all times. If the director organisation and/or the company trustee have any questions or concerns about this insurance the policy or the handling of a claim, claim please contact your broker named in the schedule through whom this insurance policy was arranged. If the director organisation and/or the company would like trustee wish to make a complaint, complaint the director organisation and/or the company trustee can do so at any time by referring the matter to theto: Complaints Manager Department XL Xxxxxx Services SE 00 Xxxxxxxxxxx Xxxxxx Xxxxxx London EC3V 0BG United Kingdom Email: xxxxxxxxxxxxxxxxx@xxxxx.xxx Telephone Number: +00 (0) 00 +00(0)00 0000 0000 E-mail: xxxxxxxxxxxxxxxxx@xxxxx.xxx XL Xxxxxx Services SE acts on our behalf of the insurer in the administration of complaints. If the director organisation and/or the company trustee remain dissatisfied after the Complaints Manager complaints manager has considered the your complaint, or the director organisation and/or the company trustee have not received a final decision within eight (8) weeks, if eligible, the director organisation and/or the company trustee can refer the their complaint to the Financial Ombudsman Service financial ombudsman service at: Exchange Tower London E14 9SR United Kingdom Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx From within the United Kingdom Telephone Number: 0000 0000 000 (free for people phoning from a "“fixed line"”, for example, a landline at home) Telephone Number: 0000 0000 000 (free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02) From outside the United Kingdom Telephone NumberE-mail: +00 (0) 00 0000 0000 Fax: +00 (0) 00 0000 0000 xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above number or address, or view their website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx