Common use of Quality First Program Clause in Contracts

Quality First Program. A “Quality First” performance based incentive plan may be instituted in County departments. The purpose of Quality First will be to ensure the achievement of quality service and customer satisfaction. The Quality First Program is a group incentive plan independent of the wage schedule. It shall not result in wages being lowered. The Association will have input into the design and review of the Quality First performance terms and measures. The establishment, disestablishment, administration and regulation of Quality First programs shall be at the discretion of the County. The Quality First program provides up to two percent (2.0%) in temporary incentive pay annually for success in achieving at least two percent (2.0%) savings through the program. To reward a team of employees whose efforts result in surpassing two percent (2.0%) in goals/savings, employees can receive, in a temporary salary adjustment, an additional increase on a 50/50 basis (fifty cents ($0.50) on the dollar) up to a maximum of four percent (4.0%). 2.0% 2.0% 3.0% 2.5% 4.0% 3.0% 5.0% 3.5% 6.0% maximum 4.0% maximum The Quality First programs shall be at the discretion of the County and shall not be subject to appeal under the Grievance Procedure of this Agreement. This program shall not result in any negative personnel action, loss of regular compensation, loss of promotion or any other punitive action against an employee or group of employees. Quality First programs are separate from, and in addition to, other current discretionary award programs for County employees.

Quality First Program. ‌ A “Quality First” performance performance-based incentive plan may be instituted in County departments. The purpose of Quality First will be to ensure the achievement of quality service and customer satisfaction. The Quality First Program is a group incentive plan independent of the wage schedule. It shall not result in wages being lowered. The Association will have input into the design and review of the Quality First performance terms and measures. The establishment, disestablishment, administration and regulation of Quality First programs shall be at the discretion of the County. The Quality First program provides up to two percent (2.0%) in temporary incentive pay annually for success in achieving at least two percent (2.0%) savings through the program. To reward a team of employees whose efforts result in surpassing two percent (2.0%) in goals/savings, employees can receive, in a temporary salary adjustment, an additional increase on a 50/50 basis (fifty cents ($0.50) on the dollar) up to a maximum of four percent (4.0%). 2.0% 2.0% 3.0% 2.5% 4.0% 3.0% 5.0% 3.5% 6.0% maximum 4.0% maximum The Quality First programs shall be at the discretion of the County and shall not be subject to appeal under the Grievance Procedure of this Agreement. This program shall not result in any negative personnel action, loss of regular compensation, loss of promotion or any other punitive action against an employee or group of employees. Quality First programs are separate from, and in addition to, other current discretionary award programs for County employees.