Common use of Quality First Program Clause in Contracts

Quality First Program. A “Quality First” performance based incentive plan may be instituted in County departments. The purpose of Quality First will be to ensure the achievement of quality service and customer satisfaction. The “Quality First” Program is a group incentive plan independent of the wage schedule. It shall not result in wages being lowered. The Union will have input into the design and review of the Quality First performance teams and measures and to address Quality First operational issues through the Union Management committee. The establishment, disestablishment, administration and regulation of Quality First programs shall be at the discretion of the County. Quality First programs are separate from and in addition to other current discretionary award programs for County employees. The Quality First program provides up to two percent (2.0%) in temporary incentive pay annually for success in achieving at least two percent (2.0%) savings through the program. To reward a team of employees whose efforts result in surpassing two percent (2.0%) in goals/savings, employees can receive, in a temporary salary adjustment, an additional increase on a 50/50 basis (50 cents on the dollar) up to a maximum of four percent (4.0%) in accordance with the following: Aggregate Amount Saved Total Potential Employee Payout 2.0% 2.0% 3.0% 2.5% 4.0% 3.0% 5.0% 3.5% 6.0% maximum 4.0% maximum

Quality First Program. ‌ A “Quality First” performance based incentive plan may be instituted in County departments. The purpose of Quality First will be to ensure the achievement of quality service and customer satisfaction. The “Quality First” Program is a group incentive plan independent of the wage schedule. It shall not result in wages being lowered. The Union will have input into the design and review of the Quality First performance teams and measures and to address Quality First operational issues through the Union Management committee. The establishment, disestablishment, administration and regulation of Quality First programs shall be at the discretion of the County. Quality First programs are separate from and in addition to other current discretionary award programs for County employees. The Quality First program provides up to two percent (2.0%) in temporary incentive pay annually for success in achieving at least two percent (2.0%) savings through the program. To reward a team of employees whose efforts result in surpassing two percent (2.0%) in goals/savings, employees can receive, in a temporary salary adjustment, an additional increase on a 50/50 basis (50 cents on the dollar) up to a maximum of four percent (4.0%) in accordance with the following: SAVINGS ANNUALIZED TEMPORARY WAGE RATE % INCREASE‌ Aggregate Amount Saved Total Potential Employee Payout 2.0% 2.0% 3.0% 2.5% 4.0% 3.0% 5.0% 3.5% 6.0% maximum 4.0% maximum

Quality First Program. A “Quality First” performance based incentive plan may be instituted in County departments. The purpose of Quality First will be to ensure the achievement of quality service and customer satisfaction. The “Quality First” Program is a group incentive plan independent of the wage schedule. It shall not result in wages being lowered. The Union will have input into the design and review of the Quality First performance teams and measures and to address Quality First operational issues through the Union Management committee. The establishment, disestablishment, administration and regulation of Quality First programs shall be at the discretion of the County. Quality First programs are separate from and in addition to other current discretionary award programs for County employees. The Quality First program provides up to two percent (2.0%) in temporary incentive pay annually for success in achieving at least two percent (2.0%) savings through the program. To reward a team of employees whose efforts result in surpassing two percent (2.0%) in goals/savings, employees can receive, in a temporary salary adjustment, an additional increase on a 50/50 basis (50 cents on the dollar) up to a maximum of four percent (4.0%) in accordance with the following: SAVINGS Aggregate Amount Saved ANNUALIZED TEMPORARY WAGE RATE % INCREASE‌ Total Potential Employee Payout 2.0% 2.0% 3.0% 2.5% 4.0% 3.0% 5.0% 3.5% 6.0% maximum 4.0% maximum