Common use of Quality First Program Clause in Contracts

Quality First Program. A “Quality First” performance-based incentive plan may be instituted in County departments. The purpose of Quality First will be to ensure the achievement of quality service and customer satisfaction. The establishment, disestablishment, administration and regulation of Quality First programs shall be at the discretion of the County and shall not be subject to appeal under the Grievance Procedure of this Agreement. Quality First programs are separate from and in addition to other current discretionary award programs for County employees. If the County determines, in its sole discretion, that the Quality First Program will be authorized during the term of this MOA, a Quality first Program wage adjustment for a temporary period of time of up to four percent (4%) of an employee’s biweekly rate of pay, will be paid pursuant to the provisions implemented in the Quality First Program. 1. The employee must have begun his/her employment with the County on or before December 31st; 2. The employee must not have received a sub-standard performance evaluation or equivalent rating; and 3. The employee must not have received final disciplinary action, which includes any County appeal or County review procedures including the Civil Service Commission. (Disciplinary actions are defined as those formal actions that are recognized by the Civil Service Rules, Section 7.3.) 4. Effective June 22, 2007, Letters of Reprimand will not be disqualifying for Quality First.

Quality First Program. ‌ A “Quality First” performance-based incentive plan may be instituted in County departments. The purpose of Quality First will be to ensure the achievement of quality service and customer satisfaction. The establishment, disestablishment, administration and regulation of Quality First programs shall be at the discretion of the County and shall not be subject to appeal under the Grievance Procedure of this Agreement. Quality First programs are separate from and in addition to other current discretionary award programs for County employees. If the County determines, in its sole discretion, that the Quality First Program will be authorized during the term of this MOA, a Quality first Program wage adjustment for a temporary period of time of up to four percent (4%) of an employee’s biweekly rate of pay, will be paid pursuant to the provisions implemented in the Quality First Program. 1. The employee must have begun his/her employment with the County on or before December 31st; 2. The employee must not have received a sub-standard performance evaluation or equivalent rating; and 3. The employee must not have received final disciplinary action, which includes any County appeal or County review procedures including the Civil Service Commission. (Disciplinary actions are defined as those formal actions that are recognized by the Civil Service Rules, Section 7.3.) 4. Effective June 22, 2007, Letters of Reprimand will not be disqualifying for Quality First.