Common use of QUALITY AND RELIABILITY Clause in Contracts

QUALITY AND RELIABILITY. The equipment is expected to perform in an efficient manner with a minimum of down time. Machines that require an excessive number of service calls are reported to the Department of General Services for review. If it is determined that a using agency’s system requires replacement, the contractor, after written notification from the agency, will replace the equipment without charge with an identical model or a machine with comparable features and capabilities. This policy shall apply to all systems leased or purchased under this contract, and is in effect for the duration of the contract. If a leased machine is replaced, a new lease term shall not commence but rather the Commonwealth is only responsible for the remaining payments in the unexpired term. If the cause of excessive service calls is determined an operator error, misuse, or abuse by the Commonwealth, the repair time and the associated travel time is not a factor in determining satisfactory machine performance.