Public Complaint Process Sample Clauses

Public Complaint Process a. The Owner, through its Project Manager, shall meet with the Implementation Committee (to be established under Article 10.A. below) prior to beginning each phase of the Development (e.g. demolition, construction) to establish a neighborhood complaint management plan. b. At least 30 days before beginning demolition or construction activity at the Purina Site, the Owner shall provide to LCC, and to neighborhood residents and businesses within a 600-foot radius of the exterior perimeter of the Development, the names and telephone numbers of the Owner’s Project Manager and the Owner’s Neighborhood Contact who can be reached 24 hours a day, 7 days per week, including a voice mail system where messages can be left during non-business hours. Owner shall maintain a written log of complaints received including the name of the complaining party, the Development employee who responded, the date of the resolution of the complaint, and the nature of the resolution and shall ensure that calls are returned within one (1) business day after receipt. The Owner shall respond to each complaint within 7 days. The Owner shall also notify neighbors within a 600-foot radius of the exterior perimeter of the Development at least 30 days prior to the commencement of demolition activities. The Owner shall make the written complaint log available for LCC review upon request of LCC.

Public Complaint Process. The Developer shall establish a process that includes the creation of a website, a contact email, and the provision of a phone number to promptly address public complaints and shall maintain written records of complaints, investigations and responsive actions taken, all of which shall be made available to the ANC upon request.

Public Complaint Process. Developer shall establish a public complaint process, and shall maintain written records of complaints, investigations, and responsive actions taken, all of which shall be made available to Coalition upon request.