Common use of Program Operations Clause in Contracts

Program Operations. The retailer shall 10.1 Provide approved WIC food items for Missouri WIC program participants in accordance to the WIC Retailer Manual and eWIC Retailer Manual. 10.2 Complete eWIC transactions properly using the processes described in the eWIC Retailer Manual. 10.3 Not conduct WIC transactions in a separate liquor portion of the store or in self- checkout lanes. 10.4 Accept total responsibility for program operations for all store locations listed on Attachment B. 10.4.1 If a retailer requests to add or remove any individual store locations, the request shall be subject to the same review procedures, as outlined in Section II of the WIC Retailer Manual and eWIC Retailer Manual, as single location applicants, and the additions or removals shall be effective upon the retailer and the Department signing a replacement agreement. 10.5 Purchase infant formulas from authorized or licensed manufacturers, distributors, wholesalers, or WIC authorized retailers, and make the infant formulas available to WIC program participants, as outlined in Section II of the WIC Retailer Manual, eWIC Retailer Manual, and 7 CFR § 246.12(g)(10). 10.5.1 Information regarding authorized or licensed manufacturers, distributors, wholesalers, or WIC authorized retailers can be found at ▇▇▇.▇▇.▇▇▇. 10.6 Maintain a minimum stock (quantity and variety) of WIC approved food items on its store shelves at all times, including before, during, and after heavy volume of WIC redemption activity, as required by Section VI of the WIC Retailer Manual and eWIC Retailer Manual. 10.7 Clearly ▇▇▇▇ or post current prices of all WIC approved food items on the food items, on the shelves in proximity to the food items, or in the immediate area where the food items are stocked in the customer area of the store. 10.8 Clearly post current WIC shelf tags, as outlined in the WIC Retailer Manual and eWIC Retailer Manual, that have been provided or approved by the Department. 10.9 Not display shelf tags, markers, channel strips, or shelf talkers with a service ▇▇▇▇ that endorses a specific food or brand of WIC approved food items. 10.10 Display the store business hours on all entrances to the retailer’s business(es). 10.11 Display only WIC program door decals that have been provided by the Department on all entrances to the retailer’s business(es). 10.12 Provide WIC program participants with only WIC approved foods as issued on the WIC food instrument in the specified types, sizes, and quantities. 10.13 Not provide any unauthorized food items, non-food items, cash, or credit in exchange for the redemption of WIC food instruments. 10.14 Ensure that WIC program participants do not exchange foods purchased with WIC food instruments for cash or other merchandise, even if it is a WIC approved food. 10.15 Ensure that its store personnel are familiar with and comply with the substitution and exchange procedures outlined in Section III of the WIC Retailer Manual and eWIC Retailer Manual. 10.16 Inform and train cashiers and other staff involved with transactions, stocking, redemption of WIC checks, and eWIC card transactions on all WIC program requirements. 10.16.1 Be accountable for all actions of owners, officers, managers, agents, and employees involved in the handling of WIC food instruments. 10.17 Allow WIC program participants to exchange WIC approved foods and formula that are defective, spoiled, expired, or otherwise unfit for consumption for identical food items that are not defective, spoiled, expired, or otherwise unfit for consumption. 10.18 Ensure that the packaging of all WIC approved food is in good condition and protects the integrity of the contents, so that the food is not exposed to adulteration or potential contaminants. 10.18.1 Not sell any WIC approved food during a WIC transaction that is beyond the “best if used by,” “sell by,” “use by”, or other date imprinted on the product packaging by the product’s manufacturer or packager limiting the sale or use of the food item. 10.19 Allow the WIC program participant to purchase any brand of WIC approved food issued on the WIC food instrument, unless the WIC food instrument specifies a particular brand. 10.20 Not use the WIC acronym, or close facsimiles, in its name. 10.21 Not include the WIC acronym or the WIC logo in its advertising or other promotional materials. 10.22 Ensure that it offers all WIC program participants the same courtesies, such as incentive items, as it does to other customers. 10.23 Not offer incentive items solely to WIC participants. 10.24 Provide the capability for eWIC cardholders to complete a balance inquiry while in the store without requiring a purchase to be made. 10.25 Provide necessary receipts for the WIC participant to accept, approve, or reject the eWIC transaction. Retailer personnel shall not accept, approve, reject, or cancel the eWIC transaction for the WIC participant. 10.26 Process all transaction types that are required by the WIC program. At a minimum, this includes balance inquiry, purchase, void, and reversal. 10.27 Ensure that all UPCs for approved fresh fruit and vegetables are mapped (linked) and identified as WIC eligible in the store’s ECR system. 10.28 Ensure that all PLUs for approved fresh fruit and vegetables are identified as WIC eligible in the store’s ECR system. 10.29 Comply with the Department’s policies for creating and updating the in-store UPC/PLU category/subcategory table of WIC authorized foods. Failure to comply shall result in the retailer’s financial liability for eWIC sales transactions involving invalid or unauthorized UPC/PLU codes. 10.30 Adhere to the IFPS for PLU codes for the purpose of eWIC claim submission. Any fruit or vegetable UPC/PLU reserved for store use must link to an IFPS PLU for the same produce in the WIC EBT Produce List. 10.31 Directly incur any additional cost, if using a POS stand-beside device, and the retailer elects to provide eWIC processing capabilities to more lanes than the number required by federal regulations. The retailer must contract with the eWIC processing contractor for any additional equipment and support services. 10.32 Have a dedicated phone line if using a stand-beside device POS. 10.33 Comply with the terms of the eWIC contractor equipment agreement. (This provision applies to retailers using a stand-beside device(s) only.) 10.34 Meet the minimum lane coverage requirements when considered a superstore or supermarket (at least $2 million annually in food sales). At a minimum, terminals shall be installed for monthly WIC redemption threshold increments as follows: one (1) terminal for $0 to $11,000; two (2) terminals for $11,001 to $22,000; three (3) terminals for $22,001 to $33,000; and four (4) terminals for $33,001 and above. The monthly redemption levels used for the installation formula shall be the average redemptions based on a period of up to 12 months of prior redemption. 7 CFR § 246.12(z)(2)(i-ii). 10.35 Meet the minimum lane coverage requirements when not considered a superstore or supermarket. At a minimum, terminals shall be installed for monthly WIC redemption thresholds as follows: one (1) terminal for $0 to $8,000; two (2) terminals for $8,001 to $16,000; three (3) terminals for $16,001 to $24,000; and four (4) terminals for $24,001 and above. The monthly redemption levels used for the installation formula shall be the average redemptions based on a period of up to 12 months of prior redemption. 7 CFR § 246.12(z)(2)(i-ii). 10.36 Maintain strict confidentiality of all WIC participant data. No information may be provided to any entity without the prior written approval of the WIC program. 10.37 Maintain strict confidentiality of all system data (EBT production keys and secret codes covered by this agreement, as well as, the corporate offices and ECR suppliers.) No information may be provided to any person or entity without the prior written approval of the WIC program. 10.38 Call the MOWINS Help Desk at ▇▇▇-▇▇▇-▇▇▇▇ if any eWIC cards are found in the store or on the store property.