Common use of Program Maintenance Services Clause in Contracts

Program Maintenance Services. The following program maintenance services are provided under this Agreement (the “Software Maintenance Services”): a. Licensed Program Services: JSI will attempt to duplicate any problem Customer is having, and, if the problem is caused by a defect in the Software, JSI will determine a correction or bypass for the defect. A “defect” is defined as any problem in the Software which causes it to deviate from the specifications and warranty for such Software. Corrections of defects will be made through distribution of Software fixes, either on magnetic media or via electronic customer support. Cumulative defect corrections will be included when Software releases are distributed. Customer agrees to make reasonably available any computer or its information technology personnel, needed to assist JSI personnel in ascertaining the problem and possible solutions.