Electronic Customer Support Clause Samples
Electronic Customer Support. This support is done by electronically connecting the JSI computer to Customer’s units via communication line and it allows JSI to troubleshoot and/or distribute Software fixes electronically. In order to utilize this Electronic Customer Support, Customer is required to have, at Customer’s expense, communications support (hardware, system software, and a internet connection) that is compatible with JSI. Customer must authorize JSI to establish this service, and the parties must establish jointly the security ground rules that will be followed. For example, JSI will require Customer’s approval to view and/or change Customer’s data files while performing on-line troubleshooting or corrections.
Electronic Customer Support. Electronic Customer Support is provided by JANO by electronically connecting the JANO computer to the County’s computer via communication line, allowing JANO to remotely troubleshoot problems and distribute Software fixes to the County electronically. In order to utilize this Electronic Customer Support, the County is required to have, at the County’s expense, communications support (hardware, system software, and a working, reliable connection to the internet) that is compatible with JANO, the specifications of which shall be promptly provided to the County in writing upon request. The County must authorize ▇▇▇▇ to establish this service and, once authorized, ▇▇▇▇ shall promptly establish such service. The parties shall jointly establish the reasonable security ground rules that will be followed. For example, JANO shall be required to obtain the County’s written approval to view or change the County’s or its Affiliates’ data files while performing on-line troubleshooting or corrections. The County may be subject to pay any other telephone toll charges reasonably incurred by ▇▇▇▇ in providing electronic customer support. Such charges will be itemized and billed to the County monthly, as provided for in this Agreement.