Products Covered (“Covered Software Sample Clauses

Products Covered (“Covered Software. Software Support covers the following operating systems and applications on Dell PowerEdge & PowerApp (if applicable) servers and PowerVault storage (referred to as the “covered software” in this document): • Microsoft Windows 2000 Server and Windows 2000 Advanced Server • Microsoft NT 4.x • Novell NetWare 4.x and 5.x, Novell ICS, and IntraNetWare 4.x • Microsoft Small Business Server 4.5 • Microsoft SQL Server 7.0 and 2000 • Microsoft Exchange Server 5.5 and 2000 • Microsoft Internet Information Server 4.0 and 5.0 • Microsoft Proxy Server 2.0 • Red Hat Linux 6.1, 6.2 and 7.0 • Dell OpenManage PowerSuites for Tape Backup • PowerApp.Big-IP F5 load-balancing software • PowerVault Advanced Software • Inktomi Traffic Server Engine caching software The Software Support Service also included expert technical phone assistance with the operation and configuration of your PowerVault Fibre Channel system. This service supplements Dell’s toll- free hardware support line that provides troubleshooting assistance and diagnostics of any Dell hardware. For NAS systems, this service includes the Filer’s “Auto Support” feature to proactively alert Dell of potential system problems. Autosupport Feature: Exclusive to the PowerVault 7x0N series products, the Autosupport feature will recognize any critical failure condition and generate an e-mail containing detailed filer configuration and status information. This e-mail is transmitted to a Dell Technical Support mailbox, as well as up to 4 optional e-mail addresses. Dell Technical Support will always call the customer contact before dispatching hardware repair services, in response to an Autosupport notification. Dell Technical Support will have the option to respond to non-critical alerts using the customer contact's email address - to ask the customer if they need assistance, to suggest action by the customer or to request further diagnosis by the customer. Dell will respond to Autosupport alerts during the term of the filer's Advanced Support agreement. If an agreement expires without renewal, the customer will be requested to disable the feature. Further Autosupport emails from the filer will not be acted upon until the customer renews this Software Support offering.