PRODUCT RETURNS AND EXCHANGES. Contractor Errors Products returned/exchanged due to quality problems, duplicated shipments, outdated Product, incorrect Product shipped, or Contractor errors otherwise not specified shall be replaced with specified Products or the Authorized User shall be credited/refunded for the full purchase price. Products shall be replaced within five (5) business days of written notification to the Contractor, or within such other time-frame as agreed to by Contractor and Authorized User. Delivery for a replacement Product shall be the same as stated in Section 2.11, Delivery. Returned Products shall be picked up by the Contractor in accordance with Xxxxxxxx X, §00 Rejected Product unless otherwise agreed to by Contractor and Authorized User. There shall be no restocking fee for Products returned under this Section. Authorized User Errors Products returned/exchanged due to Authorized User errors shall be replaced with specified Products or the Authorized User shall be credited/refunded for the full purchase price. Product shall be replaced within five (5) business days of written notification to the Contractor, or within such other time-frame as agreed to by Contractor and Authorized User. Delivery for a replacement Product shall be the same as stated in Section 2.11, Delivery. Returned Products shall be picked up by the Contractor at the time of delivery of the replacement Product, or within ten (10) calendar days of receipt of written notification by the Contractor, or within such other time-frame as agreed to by Contractor and Authorized User if a credit/refund is to be issued. There shall be no restocking fee if returned Products are suitable for resale. Contractor may charge a restocking fee not to exceed the net price of a returned Product if not suitable for resale.
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