Product Integrity. Partner may not modify, improve, or otherwise alter Product, labels or packaging unless prior written consent is obtained from TimeXtender. Partner must maintain all names, copyright notices and other indicia of Product identification on the Product at all times. Partner shall comply in all material respects with all applicable laws, regulations, and orders, portray the Product accurately and in good faith, and not knowingly take any actions which are adverse to TimeXtender’s best interests or which might harm the reputation of TimeXtender or the Product. Technical Support. According to Exhibit A The Partner will provide proper and efficient First Level Support in the Territory and shall offer Customer First Level Support on Partner’s terms and conditions which shall be in accordance with guidelines established by TimeXtender. Partner shall be responsible for all connectivity issues and answering Product questions of its Customers. Partner will have a minimum of one (1) person, whose duties will include technical support, including connectivity and configuration options for the Product. Partner shall advise TimeXtender immediately of any complaints received regarding the Product; provided, however, that the Partner has no authority to, and shall not, make any offer on behalf of TimeXtender with regard thereto. Product Bundling. Partner may promote, market, solicit and accept orders, and distribute the Product within the Territory pursuant to this Agreement and any restrictions listed in Exhibit A. If the Partner has an opportunity to bundle the Product with additional software or hardware, all terms, including pricing, must be agreed upon, in advance, in writing, with TimeXtender.
Appears in 2 contracts
Sources: Partner Agreement, Partner Agreement