Process Updates. Customer needs to make sure to communicate to Service Provider the following changes/updates: • any changes/additional information that occurred/got available since the support request was raised and that influence the support request. • any changes in the system environment at Customer’s site that might influence the resolution of the support request. • in case the support request is not valid any more (e.g. resolved).
Appears in 14 contracts
Samples: Software and Services Subscription Agreement, And Services Subscription Agreement, And Services Subscription Agreement
Process Updates. Customer needs to make sure to communicate to Service Provider the following changes/updates: • any changes/additional information that occurred/got available since the support request was raised and that influence the support request. • any changes in the system environment at Customer’s site that might influence the resolution of the support request. • in case the support request is not valid any more anymore (e.g. resolved).
Appears in 2 contracts
Samples: Subscription Agreement, Subscription Agreement
