Common use of PROBLEMS AND CONCERNS Clause in Contracts

PROBLEMS AND CONCERNS. If I have an inquiry or concern regarding the Account, I will refer to your Complaint Resolution Brochure, a copy of which is available at any Alterna Bank branch and is also available online at xxx.xxxxxxxxxxx.xx. If I have a complaint about a product or service offered by Alterna Bank or about any other obligation of Alterna Bank under a consumer provision of the Bank Act (Canada), I may contact the Financial Consumer Agency of Canada (FCAC) in writing at its office at 000 Xxxxxxx Xxxxxx West, 0xx Xxxxx, Xxxxxxxxxx Xxxxxxxx, Xxxxxx, Xxxxxxx X0X 0X0 or through its website at xxx.xxxx-xxxx.xx.xx. For telephone enquiries, please contact the FCAC at Toll Free 1-866-461-3222 (English) or Toll Free 0-000-000-0000 (French).

PROBLEMS AND CONCERNS. If I have an inquiry or concern regarding the Account, I will refer to your Complaint Resolution Brochure, a copy of which is available at any Alterna Bank branch and is also available online at xxx.xxxxxxxxxxx.xx. If I have a complaint about a product or service offered by Alterna Bank or about any other obligation of Alterna Bank under a consumer provision of the Bank Act (Canada), I may contact the Financial Consumer Agency of Canada (FCAC) in writing at its office at 000 Xxxxxxx Xxxxxx West, 0xx Xxxxx, Xxxxxxxxxx Xxxxxxxx, Xxxxxx, Xxxxxxx X0X 0X0 or through its website at xxx.xxxx-xxxx.xx.xx. For telephone enquiries, please contact the FCAC at Toll Free 1-866-866- 461-3222 (English) or Toll Free 0-000-000-0000 (French).