Problem. Problem" means any error, or any actual or perceived failure or functional impairment that causes reduced functionality to the Product. Problems are assigned a classification at the time of 3Com's initial contact with Seller. Problem classifications may be changed based upon new information or customer situation. Problems are classified by 3Com according to Severity level, based upon Technical and/or Customer Sensitivity as follows:
Appears in 2 contracts
Sources: Oem Purchase and Development Agreement (Copper Mountain Networks Inc), Oem Purchase and Development Agreement (Copper Mountain Networks Inc)