Common use of PROBLEM SOLVING PROCESS Clause in Contracts

PROBLEM SOLVING PROCESS. It is the intent of the parties that a collaborative problem-solving process shall be utilized when issues exist that are neither subject to the grievance nor formal complaint process. If a member has a problem that needs to be solved, they may work with the building representative to do the following: 1. Determine if the problem could be a grievance. If so, follow the grievance process outlined in Article 11, Section D. 2. Determine if the problem is a complaint. If so, follow the complaint procedure in Article 8, or appropriate District policy. 3. If the problem is not a grievance or complaint, then the association and district will try to solve the issue in a collaborative problem-solving process.