Common use of PROBLEM SOLVING PROCESS Clause in Contracts

PROBLEM SOLVING PROCESS. The Problem Solving Process can be initiated by either the Union or the Company and flows through any or all of four (4) procedures: i) Complaint Procedure (Union); ii) Grievance Procedure (Union); iii) Arbitration Procedure (Union and Company); and, iv) Discipline Procedure (Company). To ensure an expeditious resolution to issues addressed through this process, a number of time lines have been mandated. Failure by the Union to respond within the allotted time lines constitutes forfeiture and the issue is considered resolved in favour of the Company. Likewise, failure of the Company to respond within the allotted time lines constitutes forfeiture and the issue is considered resolved in favour of the Employee. However, the parties may by mutual agreement extend the time lines at any step of the Problem Solving Process.