Common use of Problem Resolution Process Clause in Contracts

Problem Resolution Process. Grievance and Complaint Procedures: CONTRACTOR shall maintain an acceptable beneficiary problem resolution process that meets requirements of Title 9, Section 1795, California Code of Regulations for service related issues for all Medi-Cal specialty mental health services. The requirement can also be met if CONTRACTOR implements the established County of Placer Health and Human Services Department’s System of Care Grievance/Complaint Procedure. The problem resolution process shall be consistent with the Placer County Behavioral Health Managed Care grievance/complaint procedure.