Problem Handling Sample Clauses

Problem Handling. Procedures All problems reported to the TAC will be assigned a Severity Classification. The Severity Level will be agreed upon between Corvis and Customer according to the table below. ------------------------------------------------------------------------------------------------------------------------------------ Severity Description Escalation Procedure/Response Time 1 Critical - Customer is experiencing a network outage Corvis VP's of Engineering and Customer Service will be that prevents its customers from accessing service immediately notified. Corvis personnel will update Customer at and for which there is no workaround or recovery least hourly and will work on the problem until resolution. action possible. ------------------------------------------------------------------------------------------------------------------------------------ 2 Major - Customer is experiencing a problem that Corvis Level 3 personnel will resolve the problem within four affects service but for which there is a work-around hours or escalate to Development Engineering. Corvis personnel or recovery action. Business can continue although will update Customer at least every two hours. performance may be degraded. ------------------------------------------------------------------------------------------------------------------------------------ 3 Minor - Customer is experiencing problems and Severity 3 problems will be resolved by Corvis in a reasonable requires technical advice or a recommendation for period of time or will be escalated to Development Engineering. the best solution. Severity 3 problems have a reliable workaround and have, at most, a slight impact on the operational environment. ------------------------------------------------------------------------------------------------------------------------------------ 4 Questions (Non Emergency) Questions received by the TAC will be logged and answered in a timely manner. ------------------------------------------------------------------------------------------------------------------------------------ Corvis will meet its priority response goal as provided herein at a ninety (90%) percent effectiveness level for any calendar month. Should Corvis fail to meet its response goal at least seventy (90%) percent in any calendar month, Customer maintenance Service credits of 1/12 of the Standard Maintenance Fee will be credited back and may be applied towards renewals/future service contracts. The effectiveness level shall b...
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Problem Handling. 4.1. The problem handling process covers all measures to be taken related to any faults within the Service.
Sample 1

Related to Problem Handling

  • Scheduling i) The designated employer will provide the employee with their schedule of shifts in accordance with the collective agreement for both homes. [Insert the split/sharing of shift numbers here] Similarly, the employee will submit all requests for time off including vacation to the designated employer in accordance with the collective agreement.

  • Transportation Transportation expenses include, but are not limited to, airplane, train, bus, taxi fares, rental cars, parking, mileage reimbursement, and tolls that are reasonably and necessarily incurred as a result of conducting State business. Each State agency shall determine the necessity for travel, and the mode of travel to be reimbursed.

  • Transportation Management Tenant shall fully comply with all present or future programs intended to manage parking, transportation or traffic in and around the Building, and in connection therewith, Tenant shall take responsible action for the transportation planning and management of all employees located at the Premises by working directly with Landlord, any governmental transportation management organization or any other transportation-related committees or entities.

  • Virus Management Transfer Agent shall maintain a malware protection program designed to deter malware infections, detect the presence of malware within the Transfer Agent environment.

  • Manufacturing (a) The Supplier shall without limitation be responsible, at no additional cost to the Purchaser, for: sourcing and procuring all raw materials for the Products; obtaining all necessary approvals, permits and licenses for the manufacturing of the Products; providing sufficient qualified staff and workers to perform the obligations under this Purchase Agreement; implementing and maintaining effective inventory and production control procedures with respect to the Products; and handling other matters as reasonably requested by the Purchaser from time to time.

  • Safety Where an employee is prevented from working at the employee’s particular function as a result of unsafe conditions caused by the inclement weather, the employee may be transferred to other work in the employee’s classification on site, until the unsafe conditions are rectified. Where such alternative is not available and until the unsafe conditions are rectified, the employee shall remain on site. The employee shall be paid for such time without reduction of the employees’ inclement weather entitlement.

  • Incident Reporting Transfer Agent will use commercially reasonable efforts to promptly furnish to Fund information that Transfer Agent has regarding the general circumstances and extent of such unauthorized access to the Fund Data.

  • Stability 14.01 Maintain a documented, ongoing stability program to monitor the stability of the Product using stability indicating procedures. X 14.02 Data analysis and trending reporting will be performed. X

  • Management Reporting (a) Provide periodic reports, in accordance with agreed upon frequency and content parameters, to the Funds. As reasonably requested by the Funds, the Transfer Agent shall furnish ad hoc reports to the Funds.

  • Training a. The employer, in consultation with the local, shall be responsible for developing and implementing an ongoing harassment and sexual harassment awareness program for all employees. Where a program currently exists and meets the criteria listed in this agreement, such a program shall be deemed to satisfy the provisions of this article. This awareness program shall initially be for all employees and shall be scheduled at least once annually for all new employees to attend.

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