Severity Classification Sample Clauses
The Severity Classification clause defines how issues, incidents, or defects are categorized based on their impact or urgency. Typically, this clause outlines different levels of severity—such as critical, major, or minor—and describes the criteria for each level, often linking them to specific response or resolution times. By establishing a clear framework for classifying problems, the clause ensures that the most serious issues receive prompt attention and resources, thereby prioritizing responses and managing expectations between parties.
Severity Classification. Defects in the Application are classified according to severity of impact on the use of the Application, according to the chart below. All disputes regarding severity classification will be resolved by Upland in its sole discretion.
Severity Classification. Defects in the Covered Solutions are classified according to severity of impact on the use of the Covered Solutions, according to the chart below. All disputes regarding severity classification will be resolved by Iternal in its sole discretion. Severity Impact 1 Defect prevents all useful work from being done. Defects in essential functions for which no non-manual workaround exists; or Defects that cause a material loss of data. 2 Defects that disable essential functions but for which a non- manual workaround exists; Defects that block systems test or professional services deliverables; or Defects that violate the specifications in the Documentation.
Severity Classification. The Severity Classification of the change will be determined by the Contractor and documented in the Change Order Proposal. The Parties will then agree upon whether the change is a Minor Change, Medium Change or Major Change. If the parties are unable to agree upon the Severity Classification, the Change will be designated as a Major Change.