Common use of Problem Escalation Clause in Contracts

Problem Escalation. The parties acknowledge and agree that certain technical and project related problems or issues may arise, and that such matters shall be brought to the CA 9-1-1 Branch’s attention. Problems or issues shall be reported in monthly status reports and via web-based alert and monitoring systems accessible by the CA 9-1-1 Branch. Severity of the problem(s) as outlined below require escalated reporting. To this extent, the Contractor or the PSAP will determine the level of severity and notify the appropriate CA 9-1-1 Branch personnel. The CA 9-1-1 Branch personnel notified, and the time period taken to report the problem or issue, shall be at a level commensurate with the severity of the problem or issue. CA 9-1-1 Branch escalation levels are as follows: First level: PSAP Advisor ▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇.▇▇.▇▇▇ (916) 657-#### Second level: Advisory and Compliance Unit Supervisor First.Last @▇▇▇▇▇▇.▇▇.▇▇▇ (916) 657-#### Third level: Program Management Division Chief First.Last @▇▇▇▇▇▇.▇▇.▇▇▇ (916) 657-#### Please refer to the CA 9-1-1 Branch Organizational Chart for up to date personnel:

Problem Escalation. The parties acknowledge and agree that certain technical and project related problems or issues may arise, and that such matters shall be brought to the CA 9-1-1 Branch’s attention. Problems or issues shall be reported in monthly status reports and via web-web- based alert and monitoring systems accessible by the CA 9-1-1 Branch. Severity of the problem(s) as outlined below require escalated reporting. To this extent, the Contractor or the PSAP will determine the level of severity and notify the appropriate CA 9-1-1 Branch personnel. The CA 9-1-1 Branch personnel notified, and the time period taken to report the problem or issue, shall be at a level commensurate with the severity of the problem or issue. CA 9-1-1 Branch escalation levels are as follows: First level: PSAP Advisor Budge ▇▇▇▇▇▇▇‌ E-mail: ▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇.▇▇▇ Phone: (916▇▇▇) 657-#### ▇▇▇-▇▇▇▇ Second level: Advisory and Compliance Unit Supervisor First.Last @▇▇▇▇▇▇.▇▇.▇▇▇ Assistant Director (916TBD) 657-#### Third level: Program Management Division Chief First.Last @▇▇▇▇▇▇.▇▇.▇▇▇ Deputy Director (916) 657-#### Please refer to the TBD)‌ The CA 9-1-1 Branch Organizational Chart for up may also escalate certain technical and project related problems or issues that may arise to date personnel:the CDT, STP.