Emergency Priority Sample Clauses
The Emergency Priority clause establishes a protocol for prioritizing certain issues or requests as emergencies, ensuring they receive immediate attention and expedited handling. In practice, this clause typically outlines the criteria for what constitutes an emergency, such as threats to safety, significant service outages, or critical system failures, and may specify response times or escalation procedures. Its core function is to ensure that urgent matters are addressed swiftly, minimizing potential harm or disruption by providing a clear framework for rapid response.
Emergency Priority. Problems that have been verified through ------ ------------------ formal maintenance channels as problems affecting service, which cause major functionality to be inoperative and therefore affect the normal business operations during the normal working day. There is no acceptable work around. To ensure the fastest possible response, problems classified as Emergency will be reported via telephone.
Emergency Priority. In an emergency case Sicap Ltd shall do every effort to make the SICAP(R) application running within 24 hours after response. This also includes to find temporary solution (work around) until the definitive acceptable solution is implemented. [LOGO] sicap M&S contract -------------------------------------------------------------------------------- The following standard procedure shall apply in such a case: emergency case happens: + 4 hours: Response from ISC + 10 hours: SICAP(R) application SW problem detected + 10 hours: SICAP(R) application SW problem solved. If Sicap Ltd is not successful within this time, Sicap Ltd's responsible shall come on-site with the next available flight or train and manages the recovery process on-site. During the whole process the system responsible of EuroTel must be on-site and work according to the instructions of Sicap Ltd.
Emergency Priority. Problems that have been verified through formal maintenance channels as problems affecting service, which cause major functionality to be inoperative and therefore affect the normal business operations during the normal working day. There is no acceptable work around. To ensure the fastest possible response, problems classified as Emergency will be reported via telephone.
Emergency Priority. Service Provider may request that a field replacement unit be shipped in advance of receipt of the failed/defective unit. A replacement unit will ship the same day to arrive the next business day provided both the call and Cisco's diagnosis and determination of the failed Hardware has been made before 3:00 p.m., local time, Monday through Friday (excluding Cisco-observed holidays). For requests after 3:00 p.m., local time, the Advance Replacement will ship the next business day. Advance Replacements will be shipped using Cisco's preferred carrier, freight prepaid by Cisco, excluding import duties, taxes and fees, where applicable. This service is subject to a [*] fee per unit shipped to Service Provider.