Problem Escalation. Contractor must provide an incident escalation path for each Participating Entity, providing on that Participating Entity’s website, the name, contact information, and role of individuals to whom problems should be escalated if the problems are not resolved by primary contact with both the Contractor and Authorize Dealer/Partner.
Appears in 4 contracts
Sources: Request for Proposals, Request for Proposals, Request for Proposals
Problem Escalation. Contractor must provide an incident escalation path for each Participating Entity, providing on that Participating Entity’s website, the name, contact information, and role of individuals to whom problems should be escalated if the problems are not resolved by primary contact with both the Contractor and Authorize Authorized Dealer/Partner.
Appears in 3 contracts
Sources: Master Agreement for Mailing Equipment, Supplies and Maintenance, Master Agreement for Mailing Equipment, Supplies and Maintenance, Mailing Equipment, Supplies, and Maintenance Agreement