PERMITTED MAINTENANCE. (a) We will maintain a rolling maintenance schedule internally with regards to Our Services and planned downtime (Permitted Maintenance). We carry this out during regular maintenance windows. Details of these are available on request by you to Us. (b) We can book up to a maximum of 12 hours for Permitted Maintenance per Service in each calendar month. (c) We will not be liable for any losses, charges, damages, costs, liabilities or expenses incurred by you, your Group or Users as a result of Permitted Maintenance. (d) If Our availability service level in Section 6 is relevant to your deployment of Our Software and/or Services, outages arising due to Permitted Maintenance that We carryout will be subtracted from the total number of hours in the relevant service period when calculating Hosted Service Availability. (e) You will be responsible for notifying your Users of any Permitted Maintenance.
Appears in 4 contracts
Sources: Support Services Agreement, Support Services Agreement, Support Services Agreement