Performance Indicator. 8.1 Opening time for e-commerce platform: Party B shall ensure that the e-commerce platform is operational from 7:00am to 10:00pm everyday. If there are technical issues on the e-commerce platform, Party B shall provide alternate procurement method for Party A. Party B shall guarantee that e-commerce platform will not experience more than 3 technical issues each month. 8.2 Party B shall provide related data to Party A according to Annex 9. 8.3 Party B shall comply with time performance indicator as follows: 8.3.1 From the time Party A requests for a quotation on materials, Party B shall furnish Party A with the quotation within 2 business days 80% of the time, and within 3 business days 20% of the time. 8.3.2 From the time Party A issues a purchase order to Party B, Party B shall issue a purchase order to its supplier within 1 business day 95% of the time, and within 2 business days 5% of the time. 8.3.3 From the time Party B receives the ordered materials from its supplier, the materials shall be delivered to Party A within 2 business days 100% of the time (with the exception of the delay caused by quality testing). 8.4 The inventory level shall not be lower than 10% of the amounts required by Party A. (Only when the quantity of inventory reaches the required amount of Party A, such inventory shall be deemed qualified and be counted into the inventory level). 8.5 Resolution of complaint: Party B shall establish a complaint record which includes the date, time, name of the complainant, and dispute resolution. 80% of the complaints shall be resolved within 1 business day and the remaining 20% of the complaints shall be resolved within one week. 8.6 Party B shall provide performance report before April 30, 2008. Party B shall submit such report within the first 5 days of each month. 8.7 If Party B cannot meet the abovementioned performance requirement, Party B shall compensate Party A for breach of agreement in accordance with Article 14.1 of this Agreement.
Appears in 2 contracts
Sources: Purchase and Sales Agreement (ShangPharma Corp), Purchase and Sales Agreement (ShangPharma Corp)